Here's how Zoho Lens is making insurance claims seamless.
Zoho Lens is a comprehensive solution for leveraging augmented reality in any industry. From capturing accurate data through AR-powered inspections to immersive communication with collaborative tools, Lens ensures a seamless and efficient experience for both insurance providers and policyholders.
Improved efficiency for claim adjusters
Zoho Lens replaces onsite visits with remote assistance sessions, allowing adjusters to handle claims by viewing a live video stream. Adjusters can use augmented reality technology to communicate better with the person on the ground and gather more information during the remote inspection, thereby reducing the insurance cycle time.
Faster customer payments
Empowering your claim adjusters with remote assistance software helps them handle claims through video and boosts their efficiency. With adjusters able to complete more claims in less time, your organization will be able to expedite customer payments and improve customer satisfaction.
Easier audits and better accountability
Periodic audits are necessary to improve processes. Administrators can view session recordings, session analytics, and use the Action Log Viewer to keep track of activities carried out from their organization account. These functions allow organizations to fast track and improve their auditing process and hold the right people accountable.
How it works
Get Connected
Claim adjusters can initiate a remote assistance session by sending an invite to their customer through SMS, email, or by sending them the join link.
See what your customer sees
Once the customer joins the session, you will be able to validate the claim through a virtual examination.
Collaborate through text, voice, and AR tools
During the session, the adjuster and the customer will be able to communicate through text and voice chat. The adjuster can draw and pinpoint specific things using the AR tools.