What is augmented reality in field service?
Augmented reality (AR) in field service integrates digital information or virtual objects into field service technicians’ physical environment through handheld devices or headsets using AR technology. This technology enhances technicians' field of view and real-world interaction, providing immersive, real-time, and interactive digital experiences in the field.
Here's how Zoho Lens uses AR to transform field services
Get live visual guidance
Most field service technicians would agree that it’s easier to learn from seeing how a repair is done rather than reading about it. Zoho Lens allows them to live-stream video of technical issues while consulting with an expert. The expert can use our AR technology to collaborate and fix the issue.
Go hands-free
Sometimes field service technicians might feel that working with a smartphone is limiting. Our integration with major smart glass vendors like Epson, Realwear, and Vuzix allows technicians to receive AR field service support even while working hands-free.
Create extensive knowledge trails
Field service technicians will encounter cases that are repetitive. However, it’s safe to say that it’s close to impossible for them to instantly recreate the exact solution when they come across a similar case. Zoho Lens, the augmented reality field service management solution, empowers field service technicians to create a knowledge trail that they can fall back on by providing the option to record all of the sessions.
View contextual information in real time
When dealing with complex machinery or equipment, it can be challenging for field service technicians to pinpoint the exact issue or get accurate technical details on their handheld device. With our augmented reality app for field service, they can use the virtual code reader to scan QR codes, barcodes, and even text on manuals or labels to get essential information and save it for future reference.
How does AR benefit field service?
In the context of augmented reality field service, there are several benefits in using industrial augmented reality for your business, such as:
- Enhanced collaboration
- Improved safety
- Reduced downtime
- Efficient maintenance and repairs
- Immersive training sessions
How to set up AR remote assistance for field service
Get connected
Initiate a remote assistance session for field services by sending an invite to the field service technician through SMS, email, or by sending the join link.
See what your technician sees
Once the technician joins the session, you’ll be able to see what the issue is on the ground through the live camera stream.
Collaborate through text, voice, and AR tools
During the session, the expert and the field service technician will be able to communicate through text and voice chat. The expert can draw and pinpoint specific things using the AR tools.
