Cancel and Downgrade Subscription

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Cancel Your Subscription

If you no longer wish to use the paid version of Zoho Payroll, you can cancel your subscription in a few simple steps. Once canceled, your organization’s data will be available in read-only mode, allowing you to review past records.

To cancel your subscription:

• Go to Settings and click Subscription. You’ll be redirected to the Zoho Store.
• In the Subscription Details page, click Change Plan.
• Click Cancel Subscription.
• Provide a reason for canceling the subscription.
• Choose your preferred cancelation timing. You can choose to:
  • Check the option Downgrade automatically at the end of the current billing cycle to end your subscription when the billing period ends.
  • Uncheck this option to cancel the subscription immediately.
• Click Confirm Downgrade.

Your subscription will terminate immediately or at the end of the current billing cycle, based on your selection.