Customer Approval For Time Entries

Customer Approval allows you to get your time entries verified and approved by the clients you’re working for. This would let the clients know the total number of hours you’ve worked for them. The approved time entries alone can later be invoiced to the client.

In this page…

Understand Customer Approvals
Enable Customer Approvals
Create Customer Approvals

Understand Customer Approvals

Let us try to understand Customer Approval with the help of a scenario.

Scenario: Andy and his team of employees work on a project, for which they are paid based on the number of hours they work. He records the work done by each employee and sends the time entries to his customer for approval. The customer gets to know the exact number of hours spent on each task and the total time spent on finishing the project. Once the time entries are approved by the customer, Andy can invoice the client for the same, thus making the whole process smooth and easy for both the Andy and his client.

Enable Customer Approvals

Log in to your Zoho Billing organization.
Go to Settings and select Preferences.
Go to the Projects tab in the left menu.
Mark the Enable Customer Approvals for time entries box.

If you haven’t enabled projects and timesheets in the customer portal, a pop-up will appear asking you to enable it.

Mark the box Enable Projects and Timesheet in Customer Portal, and click Save and Enable to let your customers view your customer approvals from the Customer Portal.

Insight: Customer Approvals are only available for customers for whom you've enabled the customer portal.

Create Customer Approvals

Once you have enabled Customer Approval, you can view it by going to Time Tracking and selecting Customer Approvals.

Customer Approvals are available only for projects for which you’ve enabled them.

To enable Customer Approval for a project:

Mark the box Enable Customer Approval for the time entries of this project when creating a new project or editing an existing project.

There are two ways through which you can create customer approvals:

1. From the Customer Approvals Module

Go to the Time Tracking module in the left sidebar.
Select Customer Approvals.
Click + New Create Approval in the top right corner of the page.

2. From the Timesheet Module

Go to the Time Tracking module in the left sidebar.
Select Timesheet.
Select the time entries that need to be sent for approval.
Click the Submit for Customer Approval button on the top.

Once you choose any of the above methods, you’ll need to fill in the following details:

Choose a customer from the Customer Name dropdown.
Provide a name for the approval in the Name field.
Select the projects for which you’d like to include time entries from the Projects dropdown.
Add a description (if any) for the customer approval in the Description field.
Choose a due date in the Due Date field if you want your client to approve the time entries before a specific date.
Select the time entries you wish to send your customer under Timesheet.
Click Save and Submit to save and submit the approval immediately. Next, click Submit for Approval in the following pop-up.
Click Save to save and submit it later.

Note: You cannot include the time entries that have already been invoiced in a customer approval.

Customer Approval Actions

The Customer Approvals tab lists all your customer approvals which can then be submitted, approved or rejected.

In this page…

Approving Customer Approvals
Rejecting Customer Approvals

Approving Customer Approvals

There are three ways by which a Customer Approval can be approved.

1. From the Customer Portal

Your clients can view your customer approvals from the Timesheet tab in the Customer Portal.
From here, they can then approve a time entry by clicking the Approve button on the top right corner.

As soon as a time entry is approved, you will get notified within Zoho Billing.

2. From the Timesheet Module

Go to the Timesheet module under the Time Tracking tab from the left sidebar.
Select the time entries that need to be approved.
Click Mark as Approved button on the top to approve them.

3. From the Customer Approvals Module

Go to the Customer Approvals module under the Time Tracking tab from the left sidebar.
Select a time entry that you’d like to approve and click the More drop down.
Select Mark as Approved.

Click Yes in the following pop-up to approve the time entry.

Rejecting Customer Approvals

Customer Approvals can be rejected in three ways as well.

1. From the Customer Portal

Your clients can view your customer approvals from the Timesheet tab in the Customer Portal.
From here, they can then reject a time entry by clicking the Reject button on the top right corner.

Your client will then be asked to enter a reason for rejecting the approval.

You will be notified if any of your time entries are rejected along with their reason within Zoho Billing.

You can view a reason for the rejection under the Comments & History section from the customer approval page. You can also add or delete your comments from there.

Note: You can use this comment section to exchange messages and discuss about time entries with your clients.

2. From the Timesheet Module

Sometimes, your clients may directly tell you that they don’t approve of an invoice instead of rejecting it from the customer portal. In such cases, you can manually mark invoices as rejected. To do so:

Go to the Timesheet module under the Time Tracking tab from the left sidebar.
Select the time entries that need to be marked as rejected.
Click the More dropdown and select Mark as Rejected.

3. From the Customer Approvals Module

Go to the Customer Approvals module under the Time Tracking tab from the left sidebar.
Select the time entry that needs to be marked as rejected.
Click the More dropdown and select Mark as Rejected.

Note: Only submitted customer approvals can be marked as rejected.

Other Actions for Customer Approval

Let us take a look at some of the actions that can be performed in Customer Approvals.

In this page…

Edit, Print, Download and Delete Customer Approvals
Customer Approval Filters
Disable Customer Approval

Edit, Print, Download and Delete Customer Approvals

Here are the list of actions that can be performed upon a customer approval:

Print - Click the Print icon to print your customer approvals.
PDF - To download your customer approvals as PDFs, click the PDF icon.
Edit - To edit your customer approvals, click the Edit icon on the top right corner.
Delete - To completely delete your customer approval, click the More dropdown and select Delete.

Customer Approval Filters

We have a set of filters based on which you can filter your customer approvals and list them.

Customer Approvals can be listed based on their status and the customer names. The status can be chosen from the Status dropdown and the customer name can be chosen from Select Customer dropdown. The following are the status filters that are available in Zoho Billing for Customer Approvals:

All
Approved
Rejected
Pending Submission
Pending Approval
Approval Overdue

These filters can also be used by your clients from the Customer Portal.

Disable Customer Approval

Prerequisite: To disable the Customer Approvals feature for your organization, you will have to disable Customer Approvals for every individual project for which you have enabled customer approvals. To do so:

Unmark the Enable Customer Approval for the time entries of this project box by editing an existing project.

Next, to disable Customer Approvals for your organization:

Click the Settings and select Preferences.
Go to Projects in the left menu.
Unmark the box Enable Customer Approvals for time entries.
Click Save.

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