Skip the extra work with automation
With our flexible and easy to use issue tracking module, you can automate your emails, set rules to trigger updates, use webhooks to connect to third-party applications and write custom functions to perform desired actions. Don't just meet the expectations of your clients - surpass them by automating your service level agreements.
Notifications
Trigger email notifications to users for various events like when an issue gets created, assigned, or resolved. You can set up notification patterns for your issues as per your organization demands.
Business Rules
Build a library of rules to automatically perform a set of actions like changing the severity of an issue, or assigning it to a user. Define when the rules get triggered, and you're all set!
Webhooks
Want to be notified when an issue is escalated or if it remains unresolved past the due date? Configure rules to send an SMS, push a message in Slack, or forward notifications to any third-party application with the help of Webhooks.
Custom Functions
Once an issue is escalated to the highest level, you might want to assign it to the manager, notify the manager via SMS, add a comment to the issue or inform the client that the issue is being resolved. Custom functions let you automate such notifications, call webhooks and perform any logic once a rule is triggered.
SLA
Draw up client contracts about the level of service you provide by defining rules for issues—when an issue should be escalated and to whom, and goals for how quickly an issue should be resolved. Keep your customers well-informed and make sure your guarantees are never broken by setting up timely escalations.
