A pricing model that's convenient for you

Meet your needs without breaking your budget.

Business PhoneEnterprise Telephony
Monthly   Yearly
Get started with a 15-day free trial. No credit card required.
  
BASIC
$34 per user /month, billed annually

(Call charges applicable)

Try Now
  • Unlimited free calls between users
  • Unlimited incoming calls for Personal numbers
  • Free 1000 US, UK and Aus incoming
    mins/user/month  
     
  • Free 250 outgoing mins/user/month  
     
Zoho One Friendly
STANDARD
$49 per admin & 10 Zoho agents  
 
/month, billed annually

(Call charges applicable)

Try Now
  • Unlimited free calls between admins
  • Unlimited incoming calls for Personal numbers
  • Free 1000 US, UK and Aus incoming
    mins/month  
     
  • Free 250 outgoing mins/month  
     
  • (Free mins shared by admin & 10 agents)
  

CONTACT CENTER

$74 per user /month, billed annually

(Call charges applicable)

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Everything in BASIC +

  • Call Barging
  • Power Dialer
  • Queue Performance Metrics
  • Unlimited free calls between users
  • Unlimited incoming calls for Personal numbers
  • Free 2500 US, UK and Aus incoming
    mins/user/month  
     
  • Free 500 outgoing mins/user/month  
     
SOLO
  Free

(Call charges applicable)

Try Now
  • Unlimited free calls between users
  • Unlimited incoming calls  
     
  • Free 250 outgoing mins/month with every user add-ons  
     
TEAM
Up to 10 users $100 /month, billed annually

(Call charges applicable)

Try Now
  • Unlimited free calls between users
  • Unlimited incoming calls  
     
  • Free 1000 outgoing mins/month  
     
OFFICE
Up to 30 users $300 /month, billed annually

(Call charges applicable)

Try Now
  • Unlimited free calls between users
  • Unlimited incoming calls  
     
  • Free 2000 outgoing mins/month  
     
CORPORATE
Up to 100 users $1000 /month, billed annually

(Call charges applicable)

Try Now
  • Unlimited free calls between users
  • Unlimited incoming calls  
     
  • Free 5000 outgoing mins/month  
     

Add-ons

Additional users

$19

/user/month, billed annually
Call Barging

Available only in Enterprise Telephony edition.

$10  
 

/user/month
Power Dialer

$10  
 

/user/month
Queue Performance Metrics

$10  
 

/user/month
Local taxes (VAT, GST, etc.) will be charged in addition to the prices mentioned.

Compare plans

  Available   Configured by admins N/A Not applicable X Not available
FeaturesBusiness PhoneEnterprise Telephony
SoloTeamOfficeCorporateBasicStandardContact Center
Pricing modelUser-basedSlab-basedUser-basedUser-basedUser-based
Free incoming calls using Personal numbers  
 
UnlimitedUnlimitedUnlimitedUnlimitedUnlimited
Free incoming calls using Local numbers  
 
XX1000 mins/user/month1000 mins/admin user/month2500 mins/user/month
Free outgoing calls to US, UK, Aus  
 
X1000
mins/month
2000
mins/month
5000
mins/month
250
mins/user/month
250
mins/admin user/month
500
mins/user/month
1 Free number for each user  
 
XXXX 
User add-ons  N/AN/AN/A
Extensions and Integrations
ZDialer - Browser extension(Chrome & Firefox)     
ZDialer dial pad in Zoho apps     
Native integrations (Zoho CRM, Desk & Bigin)     
Zoho Telephony (PhoneBridge) integrationXX   
Free Zoho agentsN/AN/AX10 agentsX
Product InterfaceVOICE ADMINSZOHO AGENTS 
Zoho Voice - Web interface    X 
Zoho Voice - Mobile app (Admin)    X 
ZDialer mobile app      
Zoho Voice
Personal number      
Local number (Voice + SMS)  
 
      
Toll-free number      
Two-way local SMS  
 
   
 
     
One-way SMS  
 
   
 
     
Agent-agent calling  
 
    N/A  
 
 
Contacts module      
Call enabler - Incoming/outgoing      
Call queues      
Queue performance metricsAs add-on  
 
As add-onAs add-onAs add-on 
Ring-type selectorX     
Live-call monitoringXX  N/A 
Call listening, whispering, bargingXXAs add-onAs add-on 
Agent status      
Call wrap-up time   
 
     
Direct extension dialing   
 
     
Power dialerAs add-on  
 
As add-onAs add-onAs add-on 
Call recording      
Call notesX   N/A  
 
 
Call dispositionX   N/A  
 
 
Call transfer  
 
   
 
   N/A  
 
 
Multi-party calls(Three-way calls)  
 
   
 
   N/A  
 
 
Call forwarding  
 
      
Call blocking      
Interactive Voice ResponseSingle-level  
 
Single-levelMulti-levelMulti-level Multi-level
Announcement messages  
 
Only textOnly textText and audioText and audio Text and audio
Business hoursXX    
HolidaysXX    
Voicemail      
Voicemail transcription      
Voicemail dropXX  X 
Call forwarding (Inside IVR)   
 
     
Call action handler      
ZDialer
Click-to-call      
Dial pad widget      
Do Not Disturb (DND)      
Agent to agent calling      
Call transfer   
 
     
Multi-party calls(Three-way calls)   
 
     
Call logs and voicemail access      
Call notesX     
Call dispositionX     
ZOHO TELEPHONY INTEGRATION
Click-to-callN/AN/A    
Call pop-upN/AN/A    
Call notesN/AN/A    
Auto call loggingN/AN/A    
Call transferN/AN/AXXXX
Reports and Alerts
Call metrics    N/A 
Call detail records (CDR)    N/A 
Email reports    N/A 
Credit usage history    N/A 
Dashboard    N/A 
Agent stats    N/A 
Country-based stats    N/A 

Voice pricing

Pay only for what you use.

Inbound
Outbound
Select Country
Following are the charges to receive calls using a number that belongs to United States.
Type of number used to receive callsCall rates to receive calls from
 LandlineMobile
PersonalFreeFree
Local$0.0085$0.0085
Toll-Free$0.02$0.02
N/A - Service not available in this country.
Additional charges

Personal number rental - $3 per month

Local number rental - $1 per month

Toll-free number rental - $2 per month

Add-ons (Optional)

Recording - $0.0025 per min

Storage - $0.0005 per min per month

Call barging - $0.005 per min

VM transcription - $0.05 per min

Phone number not available from the selected country. Contact support.

SMS Pricing

Check out the local and international SMS rates.

Local Number Rental

USA - 1 credit/month

Canada - 1 credit/month

SMS rates for USA

Send - 0.009 credit/SMS*

(inclusive of all carrier charges)

Receive - 0.007 credit/SMS*

SMS rates for Canada

Send - 0.015 credit/SMS*

(inclusive of all carrier charges)

Receive - 0.007 credit/SMS*

Global SMS rates

Send - 0.05 credit/SMS*

Receive - Service not available

Note: 1Credit = 1USD

*Mentioned rates are for one part SMS with 160 characters.

High-quality local and international calls at the best price

Get started with your cloud-based business phone system now.

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Frequently asked questions

  • Can I try Zoho Voice without purchasing my own number?

    Yes, you can try making outbound calls using our test number and the free credits we provide. Incoming calls cannot be tested using the test number.

  • Can I use Zoho Voice with my personal email address?

    Yes, you can use Zoho Voice with your personal email address. Signup through Gmail is blocked by default to avoid spam calls, so you'll need to send us an email to whitelist your Gmail account. Zoho Voice offers a free Solo plan—you just need to buy credits and get a phone number to make and receive calls. Call charges applicable.

  • Is Zoho Voice included in Zoho One?

    No, Zoho Voice is not included in Zoho One. Zoho Voice subscription is separate. A Zoho One license does not include Voice.

    Now, you might be wondering if you can use Zoho Voice's telephony features in your Zoho One portal. The answer is "Yes!"

    Zoho Voice has an integration with Zoho apps via Zoho Telephony (PhoneBridge). Zoho Telephony is a single point of integration between Zoho apps and cloud PBX services including Zoho Voice and many other third-party services.

    Zoho Telephony is available in the Zoho One Marketplace. You can add Zoho Voice as your cloud PBX service in Zoho Telephony, import your Zoho One agents into Zoho Voice, purchase phone numbers, assign them to agents, and configure calls.

    Zoho Telephony integration is available in our Enterprise Telephony edition only.

  • I'm an existing Zoho user. What plan do you suggest?

    If you're a Zoho One, CRM, Desk, Recruit, or Bigin user, you can try our Enterprise Telephony edition's Standard plan. This is a Zoho-friendly plan with 10 free Zoho agents for every Zoho Voice admin user at $49/month, billed annually.

    Create an account with 1 admin user (comes with 10 free Zoho agents), and then select Zoho Voice as your cloud PBX service from the services listed under Zoho Telephony. Import up to 10 Zoho One/CRM/Desk/Recruit/Bigin agents and configure all the settings in Zoho Voice. These agents will then be able to make and receive calls directly from their Zoho One/CRM/Desk/Recruit/Bigin portal.

    This integration has limited features like click-to-call, call pop-ups, call notes, etc. Only the Admin will have a Zoho Voice admin portal where they can configure everything, handle payments, and download call logs and reports. All 10 free Zoho agents will be able to make calls only from the respective Zoho app. They do not have access to the Zoho Voice web app.

  • Is Voice available in the EU, IN, or AU?

    Sorry, Zoho Voice is currently only available in the US data center. We're setting up Zoho Voice in our EU and AU data centers. We'll make announcements regarding that in our blog. Users who've already registered for Zoho services in our EU, AU, or IN data centers cannot access Zoho Voice using the same email address.

    However, you can use Telephony's built-in phone system and later port your numbers to Zoho Voice when it is available in the EU and AU.

  • I'm a premium Zoho partner. Do I get a complementary license?

    We provide a complementary license of 3 Free Users in our Enterprise Telephony edition's Standard plan for our Partners (3 Admins & 30 Zoho agents). To activate this, please send an email to support@zohovoice.com. You can use it for demo purposes and your internal needs. Only the subscription charge is on us. Number rental and call charges are applicable.

  • I'm in India. Can I make Indian calls using Zoho Voice?

    No, you cannot use Zoho Voice from India to make calls inside India as it is restricted by the DoT. We don't provide Indian local numbers either. However, if you're located outside India, you can use any other country number to make calls to Indian numbers.

  • I'm in India. Can I make international calls using Zoho Voice?

    Yes, you can purchase a number from any other country like the US, UK, Aus, etc., and make calls to any country other than India.