Hide Common Features
voice-pricing-val.json1
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Available Configured by admins N/A Not applicable X Not available
Features | Business Phone | Enterprise Telephony | |||||||
---|---|---|---|---|---|---|---|---|---|
Solo | Team | Office | Corporate | Basic | Standard | Contact Center | |||
Pricing model | User-based | Slab-based | User-based | User-based | User-based | ||||
Free calls using Personal Unlimited numbers | | ||||||||
Free incoming calls using Local numbers | X | X | 1000 mins/user/month | 1000 mins/admin user/month | 2500 mins/admin user/month | ||||
Free outgoing calls to 15 countriesUS, Canada, UK, Aus | X | 1000 mins/month | 2000 mins/month | 5000 mins/month | 250 mins/user/month | 250 mins/admin user/month | 500 mins/admin user/month | ||
1 Free number for each user | X | X | X | X | |||||
Additional Users | N/A | N/A | N/A | ||||||
Extensions and Integrations | |||||||||
ZDialer - Browser extension (Chrome & Firefox) | |||||||||
ZDialer dial pad in Zoho apps | |||||||||
Native integrations (Zoho CRM, Desk & Bigin) | |||||||||
Zoho Telephony (PhoneBridge) integration | X | X | |||||||
Free Telephony agents | N/A | N/A | X | 10 agents/ admin user | 10 agents/ admin user | ||||
Product Interface | VOICE ADMINS | ZOHO AGENTS | VOICE ADMINS | ZOHO AGENTS | |||||
Zoho Voice - Web interface | X | X | |||||||
Zoho Voice - Mobile app (Admin) | X | X | |||||||
ZDialer mobile app | |||||||||
Zoho Voice | |||||||||
Personal & Personal Unlimited | |||||||||
Local number | |||||||||
Local number (Voice) | |||||||||
Toll-free number | |||||||||
Two-way local SMS Available only for accounts with additional users in Solo. Available for Telephony agents in the ZDialer. | |||||||||
One-way SMS Available only for accounts with additional users in Solo. Available for Telephony agents in the ZDialer. | |||||||||
Click-to-call Support (FREE) | X | X | X | X | X | X | |||
Agent-to-agent calling | |||||||||
Contacts module | |||||||||
Call enabler - Incoming/outgoing | |||||||||
Call queues | |||||||||
Queue audio profile | X | X | |||||||
Queue performance metrics | As add-on | As add-on | As add-on | As add-on | N/A | N/A | |||
Ring-type selector | X | ||||||||
Live-call monitoring | X | X | N/A | N/A | |||||
Call listening, whispering, barging | X | X | As add-on | As add-on | N/A | N/A | |||
Agent status | | | |||||||
Call wrap-up time | | ||||||||
Direct extension dialing | | ||||||||
Power dialer | As add-on | As add-on | As add-on | As add-on | X | X | |||
Call recording | |||||||||
Call notes | X | | | ||||||
Call disposition | X | | | ||||||
Call transfer | | | | ||||||
Multi-party calls (Three-way calls) | | | | ||||||
Call forwarding | |||||||||
Call blocking | |||||||||
Interactive Voice Response | Single-level | Single-level | Multi-level | Multi-level | Multi-level | ||||
Announcement messages | Only text | Only text | Text and audio | Text and audio | Text and audio | ||||
Business hours | | ||||||||
Holidays | | ||||||||
Voicemail | |||||||||
Voicemail transcription | |||||||||
Voicemail drop | X | X | X | X | |||||
Call forwarding (Inside IVR) | | ||||||||
Call action handler | |||||||||
ZDialer | |||||||||
Click-to-call | |||||||||
Dial pad widget | |||||||||
Do Not Disturb (DND) | |||||||||
Agent to agent calling | |||||||||
Call transfer | | ||||||||
Multi-party calls (Three-way calls) | | ||||||||
Call logs and voicemail access | |||||||||
Call notes | X | ||||||||
Call disposition | X | ||||||||
Two-way local SMS Available only for accounts with additional users in Solo. Available for Telephony agents in the ZDialer. | |||||||||
One-way SMS Available only for accounts with additional users in Solo. Available for Telephony agents in the ZDialer. | |||||||||
Contacts module | |||||||||
ZOHO TELEPHONY INTEGRATION | |||||||||
Click-to-call | N/A | N/A | |||||||
Call pop-up | N/A | N/A | |||||||
Call notes | N/A | N/A | |||||||
Auto call logging | N/A | N/A | |||||||
Call transfer | N/A | N/A | X | X | X | X | X | ||
Reports and Alerts | |||||||||
Call metrics | N/A | N/A | |||||||
Call detail records (CDR) | N/A | N/A | |||||||
Email reports | N/A | N/A | |||||||
Credit usage history | N/A | N/A | |||||||
Dashboard | N/A | N/A | |||||||
Agent stats | N/A | N/A | |||||||
Country-based stats | N/A | N/A |