Zoho SalesIQ turns 10: Transforming customer experiences since 2014Posted on November 1, 2024November 1, 2024 by Divya R3 Mins Read
How to build a chatbot for your website in 5 stepsPosted on October 30, 2024October 30, 2024 by Pragadeesh Jayachandran8 Mins Read
Chatbot vs live chat: Key differences and what to use for your businessPosted on October 1, 2024October 1, 2024 by Divya R14 Mins Read
What is retention marketing and why your business needs it?Posted on October 1, 2024October 1, 2024 by Vaughn Pinto13 Mins Read
What is customer journey map? Types, examples, templates & best practicesPosted on September 26, 2024September 26, 2024 by Kiruthika Devi18 Mins Read
What is B2B customer service and how to do it effectively for your businessPosted on September 25, 2024September 25, 2024 by Pragadeesh Jayachandran11 Mins Read
The top customer engagement metrics to track in 2024Posted on September 7, 2024September 7, 2024 by Yash Gupta5 Mins Read
17 client retention strategies to retain customersPosted on September 6, 2024September 6, 2024 by Divya R13 Mins Read
B2B vs B2C customer journey: Differences, importance, mapping, and examplesPosted on August 30, 2024August 30, 2024 by Kiruthika Devi14 Mins Read
What is lead scoring? How to score leads, lead scoring models, and best practicesPosted on August 28, 2024August 28, 2024 by Pragadeesh Jayachandran8 Mins Read
All about chatbots: Definition, types, and how to choose and build onePosted on August 9, 2024August 9, 2024 by Divya R8 Mins Read
Millennials vs Gen Z: Customer service expectations and differencesPosted on August 7, 2024August 7, 2024 by Kiruthika Devi9 Mins Read
Ecommerce chatbots: Types, use cases, and benefitsPosted on July 31, 2024July 31, 2024 by Pragadeesh Jayachandran8 Mins Read
What are no-code chatbots and how do you create them?Posted on July 12, 2024July 12, 2024 by Kiruthika Devi5 Mins Read
Top live chat metrics and KPIs to improve customer supportPosted on July 4, 2024July 4, 2024 by Divya R11 Mins Read
FAQ chatbots: What it is, types, use cases, and how to build one for your businessPosted on June 28, 2024June 28, 2024 by Pragadeesh Jayachandran11 Mins Read
Customer journey optimization explained simplyPosted on June 7, 2024June 7, 2024 by Kiruthika Devi5 Mins Read
8 essential live chat statistics you should know in 2024Posted on June 6, 2024June 6, 2024 by Yash Gupta3 Mins Read
Omnichannel vs. multichannel customer support: Which one is best for your business?Posted on May 29, 2024May 29, 2024 by Pragadeesh Jayachandran6 Mins Read