Generative AI for customer experience: What it is, types, benefits, use cases, and best practicesPosted on November 6, 2024November 6, 2024 by Kiruthika Devi16 Mins Read
What is customer journey map? Types, examples, templates & best practicesPosted on September 26, 2024September 26, 2024 by Kiruthika Devi21 Mins Read
B2B vs B2C customer journey: Differences, importance, mapping, and examplesPosted on August 30, 2024August 30, 2024 by Kiruthika Devi14 Mins Read
Millennials vs Gen Z: Customer service expectations and differencesPosted on August 7, 2024August 7, 2024 by Kiruthika Devi9 Mins Read
What are no-code chatbots and how do you create them?Posted on July 12, 2024July 12, 2024 by Kiruthika Devi5 Mins Read
Customer journey optimization explained simplyPosted on June 7, 2024June 7, 2024 by Kiruthika Devi5 Mins Read
Chatbots vs. virtual assistants: What are the differences?Posted on May 16, 2024May 16, 2024 by Kiruthika Devi6 Mins Read
How to create an omnichannel customer engagement strategyPosted on March 29, 2024March 29, 2024 by Kiruthika Devi7 Mins Read
Customer success metrics: A closer look at the KPIsPosted on February 14, 2024February 14, 2024 by Kiruthika Devi12 Mins Read
Closing the support gap: Enhance customer service with the Zoho SalesIQ + Zendesk IntegrationPosted on February 6, 2024February 6, 2024 by Kiruthika Devi3 Mins Read
What is predictive lead scoring & reasons to use predictive lead scoring softwarePosted on March 15, 2023March 15, 2023 by Kiruthika Devi12 Mins Read
What is Hybrid Shopping & How to Improve Customer Shopping Experience in Retail?Posted on February 15, 2023February 15, 2023 by Kiruthika Devi10 Mins Read
From anonymity to insights - A complete guide to website visitor identificationPosted on December 21, 2022December 21, 2022 by Kiruthika Devi13 Mins Read