Here's why customers love Zoho Assist
- All
- Case Studies
- Testimonials
- Reviews
Industry
- Information Technology and Services
- Consumer Services
- Aviation
- IT Services/IT Security
Country
- United States
- India
- China
- Australia
- South Africa
"Security is paramount when dealing with remote connections in the maritime industry, and Zoho Assist's stringent security measures give us peace of mind. We trust that our remote sessions are always secure, no matter where our ships are in the world. Moreover, Zoho Assist's unattended access feature has been the key highlight when urgent issues arise during odd hours; we can troubleshoot and resolve problems without the crew's approval even if they are busy with their tasks, which is an incredible advantage."
"We chose Zoho Assist for its user-friendly interface and cost-effective pricing structure, and it exceeded our expectations. With Zoho Assist, we have improved efficiency, provided superior support to our employees, and optimized our IT budget. It's the ideal remote support tool for KIMSHEALTH."
"As a global telecommunications company, we frequently interact with customers that need technical assistance. Our customer support team has found Zoho Assist to be an incredibly useful tool. The software solution's user-friendly interface and reliable performance make it easy for us to connect with customers and resolve issues quickly. Zoho Assist's security measures give us peace of mind, because we know that customer data is handled securely. I highly recommend Zoho Assist to other businesses looking for an easy-to-use and secure remote desktop solution."
"Zoho Assist stands out with its simplicity of implementation and comprehensive set of controls, offering us greater flexibility and improved customization. The visual representation of PC activity across multiple screens enhances our troubleshooting and remote support capabilities, greatly impacting our day-to-day operations."
"I would definitely recommend Zoho! Anyone looking for an IT solution that allows you to walk through problems and diagnose issues with client along with something that will not kill the budget, I would recommend Zoho Assist all day! "
"I looked at quite a few solutions like Teamviewer, Bomgar and Google Remote Desktop... Eventually, I stumbled on Zoho Assist. Well, I suddenly felt the search is over. It was right there, just a click away. It had all the core features I was looking for and the biggest drive for me, just like any other SMB, was its simple pricing."
"Impressive. Zoho Assist works very well, is simple for non-techies to use, and has the features i like. The experience feels very professional, easy for the end user to set up a connection, it does both Mac and Windows smoothly, and it lets me manage the end users UAC pop-ups. They have a free version which, as I understand it, allows in their EULA for one technician even in a commercial situation. The paid version is very affordable - best price I have seen anywhere - and adds a few nice features like file transfer."
"Zoho Assist has been making some waves in the market as one of the most compelling remote access software that one can use. It is quickly becoming more and more popular both in terms of accessibility, and usability. As a matter of fact, people are now using it as an alternative to TeamViewer, which is no small thing. How good is the software? Let’s find out. To start with the good things, Zoho Assist comes in a number of options that you can go with as far as the pricing is concerned. The free version is available as well if you are not willing to go with the paid option. Other good things include a number of apps on different platforms and the ability to connect through them."
"The launching is quick and consistent, and it will maintain sessions despite putting my PC to sleep and re-waking, which is really convenient."
"We were using a competitor's product which I always felt was overpriced. When they converted from monthly to annual billing and sent us the invoice, I decided it was time to take a step back and review our options. We demoed Zoho Assist and determined it had all the features we needed at 1/3 the price of our previous solution. No regrets, great product, and support."
"Easy connection, not require admin privileges in the users' PC, and works behind firewalls."
"Zoho has a wide a range of online software applications, including their Online Office Suite, CRM, Accountancy, Project Management and Business intelligence, to mention just a few. One of their most popular is Zoho Assist, a web-based remote access tool that is built specifically for IT departments and technical outsourcing businesses."
"I have tried a number of remote software applications but they were soooo expensive, or lacking in functionality such as dual monitor support. Zoho Assist has solved all these problems. It has worked trouble free over a wide range of customer internet connections including satellite which are very slow. Fantastic product - made my life much easier and now able to offer great support to my customers quickly and easily."
"Unattended assist helps me work with the visually impaired and connect to my work computer while I am away from the office."
"It has saved me time and traveling costs associated with my business. I have tried other software and being a small business the cost, made me look for a more affordable alternative."
"Zoho Assist offers an all-in-one solution for remote support including unattended desktop access and screen sharing. The company says its software provides a variety of features including Wake-on-LAN, File Transfer, Clipboard syncing, support for mobile devices and more. As far as integration, the software also support multiple platforms including Windows, Mac, Linux, iOS and Android. Zoho Assist has a free version available, but if you want more features, they have other plans that go up to $25 per user."
"Being able to connect on reboot is exactly what I needed. We spent several more hours with another remote software trying to get it to work and with Zoho Assist I was able to troubleshoot and repair the issue in less time."
"I manage over 200 devices in 14 offices and I found that it has everything a portable office could use. I am very to happy to have found them and would highly recommend them to anyone."
"An excellent product with a really active development team, providing a blend of the core features I required from LogMeIn Central and Rescue in one product at a lower price."
"Faster and even easier to use than logmein and better than google remote desktop. Zoho is as of now the fastest solution I´ve tried for remote assistance. 100% recommended."
"Overall this is an excellent product! It offers connections to up to 100 clients for the same price the competitor offers for just 2! Just the other day I was able to send an invite to a client that was having issues with a piece of software and in less than a couple of minutes I had a remote session on her computer. Very painLESS! Great Price. Awesome Features. Good Buy!"
"This is a fabulous program. So easy to use. It includes everything I need: remote access (including access to the remote task manager), remote printing, and file transfer. Excellent tech support—chat is really chatting, not just waiting—who are very friendly and knowledgeable. All for a great price. This program can't be beat!"
"My co-workers call it computer magic. That's how I feel about it too. Its taken our old outdated office into a new era of productivity."
"A good remote control software. Strong points are affordability, friendly and dedicated technical support and it delivers what it promises. Maybe other software like teamviewer have more bells and whistles, but zoho assist won´t let you down."
"Customers always want a simple way to get connected to a remote session. I found it with Zoho Assist and it made my life much easier. "
"Zoho Assist, your one-stop solution for remote support, screen sharing and remote access helps you access remote desktop of your customers or share your screen and manage unattended computers easily. Get started today with one of the industry's most secure, reliable and affordable software. Requires no prior installation. Cross-platform support available. Works across devices. Supports all major web-proxies and firewalls."
"It is simple for the end users and it doesn't break the bank. There is unattended access which is a must have feature. I also like that I can embed the code into my website and other media with ease."
"Logmein doesn't have budget friendly pricing. Zoho does! After using the software with two clients, I love it. keep up the good work!"
"Within its vast suite of business software and services, Zoho offers Zoho Assist – a remote PC access solution that is optimized for small and midsize businesses. Zoho Assist has software features available for both internal and external users. The software is ideal for internal employees to access office computers while working remotely, as well as IT departments to troubleshoot multiple computers. Externally, the software lets you offer hands-on technical support for your customers. The platform prioritizes safety, ensuring your customers' information stays private and secure. It's for these reasons and more that Zoho Assist is our choice for the best remote PC software for small businesses."
"Zoho Assist is a free, fast, cross-platform remote support software that allows you to access and support Linux desktops or servers without remote connection protocols like RDP, VNC, or SSH. Remote connections can be established from your favorite browser or a desktop plugin, regardless of the remote computer’s network. With a whole host of features like remote file transfer, multi-monitor navigation, and clipboard sharing to aid MSPs, IT support technicians, and helpdesk technicians, debugging a Linux remote desktop is easy sailing with Zoho Assist. Zoho Assist is extremely secure with two-factor authentication, action log viewer, and antivirus compatability. SSL and 256-bit AES encryption ensures all session-related information is passed through an encrypted tunnel. A clutter-free user interface makes working easy for first-timers. You can customize email templates, and rebrand the Linux remote desktop application to use your company’s name, logo, favicon, and portal URL."
"It has a very good remote control program. Both ad-hoc and unattended access methods are included. It's much cheaper than LogMeIn for very similar feature set. File transfer included as a basic feature."
"Zoho Assist is a remote access software built to work across Windows, Mac, and Linux platforms. With Zoho Assist, you can remotely access an Android or iOS device, and even initiate remote support sessions right from your mobile device. With applications for both mobile and desktop, a clean user interface, and a lightweight installation that should finish in seconds, starting a remote support session is easy with Zoho Assist."
"Zoho Assist is a cloud-based remote support software designed for organizations of all sizes. The solution allows IT technicians to remotely support customers all across the globe. Key features of Zoho Assist include file transfer, concurrent sessions, remote print, chat, multi-monitor navigation, computer grouping, group-based access to technicians, robust security, user management, and many others. With multiple methods to initiate a session and no installation required at the technician's end, connecting to a remote desktop is pretty simple in Zoho Assist."
"Consumers look at remote access as a convenient way to share screens with one another or access their desktop PCs from the road. Remote access technology is getting faster, it's generally easy, and it's usually fairly cheap. But one thing it's not is secure."
