Improving productivity without compromising security.
The Company
Star Health and Allied Insurance Co Ltd is a multinational Indian health insurance company headquartered in Chennai. It is India’s first standalone health insurance company, and started operations in 2006. The company offers health, personal, accident, and international travel insurance, both directly and through various channels, like agents, brokers, and websites. Star Health has long-standing relationships with various banks, and has made bancassurance a key part of its business. For the fiscal year 2019-2020, Star Health underwrote a gross written premium of 835 Million USD. As of March 31, 2020, it had a net worth of 230 Million USD. Currently, Star Health has 12,800+ employees and 1000+ branch offices all over India.
The Challenge
Initially, Star Health Insurance relied primarily on TeamViewer for remote desktop software. But because TeamViewer provides unattended remote support capabilities to anyone with access to a device's keys, username, and password, devices could easily be accessed without the owner's permission. Being an insurance company and handling sensitive data, Star Health Insurance wanted remote desktop software that would be highly secure and suited to handling devices across all 1,024 branches. It also wanted a user interface that was clear, streamlined, and made it easy for technicians to accomplish their tasks.
"Zoho Assist has a secure and easy-to-use interface, and is a remote support tool that has been a game changer for our organization. We highly recommend Zoho Assist to anyone looking for a secure and efficient remote support solution." Balamurugan E,AGM-ITStar Health and Allied Insurance Co Ltd
The Solution
Before choosing Zoho Assist, Star Health Insurance used the trial versions of Assist, LogMeIn, and a few other tools. After considering multiple use cases, the company opted for Zoho Assist as its primary remote desktop software. Zoho Assist has multiple features, such as end-to-end encryption, multi-factor authentication, IP-based restrictions, and robust access controls, to ensure that sensitive data and systems are kept secure during remote support sessions. Zoho Assist's Session ID Timeout was a crucial security feature for Star Health Insurance. It automatically ends a remote support session after a set period of inactivity, preventing unauthorized access to sensitive data. The customizable timeout duration made this feature highly flexible and effective for meeting the company's needs. Additionally, Zoho Assist's extremely responsive platform helped technicians save a lot of time and increase productivity.
Zoho Assist's secure file transfer feature, powered by end-to-end encryption, allowed it to share files safely and seamlessly during remote support sessions. This streamlined collaboration made it easier to resolve issues quickly and efficiently. Zoho Assist's system reboot feature helps the comapny's support technicians restart a remote computer during a support session, if needed. This is useful for technicians who are troubleshooting issues that require a computer reboot when the end user is not physically present.
In Summary
Star Health Insurance uses Zoho Assist extensively to provide support across all its branches. Assist's intuitive user interface and security-focused features save a lot of time for Star Health Insurance's technicians, which has ultimately optimized tasks and improved productivity.