Support mobile devices remotely

Mobile devices and apps have become an integral part of our work life. Day-to-day operations, decisions and collaborations happen on mobile. It is imperative that your customers get the right support for their mobile devices whenever there's an issue.

Ask your customers to download the Zoho Assist - Customer app for their iOS and Android devices to remotely control iOS devices or Android devices. Provide seamless support to your customers' mobile-specific issues.

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Enable customers to share their screens

Customers could always share the screens of their android devices with you through the Zoho Assist - Customer android app. But with the release of iOS 11, it is possible for your customers to share the screens of their iPhones as well. Now you can clearly understand the issue and offer the right resolution for Android as well as iPhone users.

Communicate through instant chat

Use our in-app text chat feature to get clarity and easily guide customers to a resolution. Build rapport with your clients through quick and contextual discussions.

Securely transfer files

Zoho Assist's remote file transfer feature enables technicians and end users to transfer files of all formats up to 5 GB. With 256-bit AES encryption, you can be confident that your files will be transferred securely.

Control Android devices remotely

Remotely access and control your clients' Android devices (version 7.O and above). You can then seamlessly troubleshoot and resolve issues from any location.

How it works

1. Direct your customer to download the Zoho Assist Customer application from the App Store or Google Play Store.

Appstore Google Play

2. Invite your customer to a remote support session by providing them with the session key, through email or SMS. You can start the sessions from the web application or the native Zoho Assist app for iPhone, iPad, and Android devices.

3. The customer can accept your invitation or enter their session key in the Zoho Assist Customer app.

4. Customers can share their screens or give you control of their mobile devices.

5. Collaborate with your customers anytime during the session using our built-in chat feature.