Account

Account Setup

• How do I create a Zoho Payments account for my business?
• What is the minimum age requirement to register for Zoho Payments?
• What are the different business types and their structures, and how do I know which one to choose?
• What details should I include in my business description?
• What addresses should I provide while setting up Zoho Payments?
• What details do I need on my business website to get started with Zoho Payments?
• Why should I add or connect my bank account to Zoho Payments?
• How do I connect my Zoho Payments account with my Zoho Finance app?
• Do I need to set up Zoho Payments separately in other Zoho Finance applications if I have already configured it in Zoho Books?

Account Verification

• What are the documents required to verify my Zoho Payments account?
• What are the details required to verify my bank account?
• Why is it necessary to provide my Employer Identification Number (EIN)?
• What is changing in the verification process in 2024, and why am I requested to submit additional information?
• How long does it take for account verification and activation?
• Will I be able to collect payments and/or receive payouts even when my account verification is not complete?
• Why is my account verification still pending?
• Why has my account been suspended?
• I got a message “Your account will be restricted soon”. What does that mean?

Manage Account

• Can I create a new account for another business of mine using the same email address?
• Why am I not able to change my business type?
• Can I disable my Zoho Payments account temporarily?
• How do I delete my account?
• I want to delete my account and create a new one with the same email address. Is this possible?