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Here's how Zoho SalesIQ gives you the upper hand in the travel sector

Leverage the mobile market

Meeting the evolving needs of modern travelers with live chat assistance within your mobile app using Mobilisten—Zoho SalesIQ's native mobile SDK. Provide a seamless booking experience, itinerary management, real-time updates, and in-destination assistance; all through your business's mobile app.

Leverage the mobile market  

Provide tailored service using visitor insights

Cater to your customers' individual preferences to provide curated experiences. Use real time visitor insights and customer details like pages visited, previous booking history, feedback, and more to provide package and hotel suggestions according to their preference.

User insights for tailored service  
 

Engage users with timely messages

Set up push notifications to deliver exciting trip recommendations based on user interests to draw them to your app and engage them there. You can also reach customers at important moments during the planning and booking phases with action-based chat triggers.

Engage users with timely messages
Engage users with timely messages

Make the most of your email campaigns

Integrate your Zoho Campaigns account with Zoho SalesIQ and set up rules to add leads to relevant mailing lists based on interests and behaviour. You can even track visitors coming to your website from a particular email campaign and nurture them contextually. ‌

Make the most of your email campaigns  

Enable customer self-service

Always flooded with questions on reservations, itinerary changes, cancellations, or simple purchase and rewards policies? Display detailed articles or short answers to FAQs in your chat window so users can look them up before reaching out. You can also deploy a knowledge base chatbot that can respond to common customer queries using these resources.

Create a library of answers to common query topics  

Assist round-the-clock with chatbots

Deploy virtual travel agents using Zoho SalesIQ’s enterprise-ready chatbot platform, Zobot, so customers can get help with their bookings or change of itinerary at any time. You can also deploy your chatbot in multiple languages to help customers globally

Check out our article on chatbots for travel to know all that these virtual travel agents can do.

Assist round-the-clock with chatbots  

Let customers call you with a click

Sometimes it's easier to hop on a phone call to provide the best assistance. With audio calling in SalesIQ, customers can talk to you right from the live chat window in a single click without going through an IVR or waiting in a queue.

Let customers call you with a click 
Let customers call you with a click

Assist with context

Have all the details you need while assisting visitors—pages visited and actions on the website, booking details, previous trips and interactions with you—displayed right next to the chat. You can even perform actions like canceling or modifying a customer's booking, or processing a refund without switching to another screen.

Help customers with context  

Never miss a chat

Zoho SalesIQ's mobile app—available for iOS and Android—makes sure you never miss an important prospect or customer even while you're away from your desk. You can also choose what you want to be notified of so your phone doesn't ring incessantly.

Zoho SalesIQ's mobile application
Zoho SalesIQ's mobile application
Zoho SalesIQ's mobile application

Get customer feedback to improve your service

Word of mouth plays a major role in the travel industry, and today's customers are very vocal about any negative experience. Gather detailed feedback after each customer interaction and better your service each time.

Improve your customer service with feedback  

Draw customer preference insights with Zoho Analytics

Derive trends from customer itineraries and preferences using SalesIQ' integration with Zoho Analytics to come up with suitable travel packages. You can also improve your service quality by analyzing queries or help requests that come in while travelers are on their trip, minimizing the hassles future customers will face during their vacation.

Zoho Analyticss
  

Give travelers experiences that keep them coming back for more

Try Zoho SalesIQ now