- Features
- Reputation Management
Build trust with a solid online reputation
Monitor reviews and analyze customer sentiments to uncover trends, and auto-assign negative reviews to agents with relevant experience.
Insights for targeted improvements
Categorize reviews into positive, negative, and neutral to determine your customers' emotional states. Proactively addressing sensitive issues strengthens your brand image and helps you foster more meaningful relationships.
Responses for every review
Address reviews as quickly as possible. Show customers that your business is dedicated to great service, prioritizes their needs, and resolves their issues promptly.
Sentiment analysis
Effortlessly analyze sentiments and emotions expressed within reviews. Use dynamic templates to automate responses to standard reviews, while notifying store managers of critical concerns. This helps prevent negative reviews from impacting your business reputation.
"The ability to oversee the reputation and update multiple locations from a single user interface is incredibly efficient. It allows us to detect and react to any significant changes in reputation for any and all of the restaurants by region."
Build trust
Generative AI delivers on-brand, error-free replies with a single tap. Personalized, non-generic responses build trust and convert readers into customers. Connect with customers in a meaningful way to help your business grow.
Auto-review responses
Overwhelmed by incoming reviews? Set up automated responses based on ratings and response times to ensure you never miss a review. Show every customer their opinions matter—even at the busiest times.
Insights into the review handling process
Gain deeper insights into response trends, average response time, and more to learn about your business' review handling performance. Organize data by group and location, and share it with stakeholders through detailed and intuitive reports.