Verifying Your Account

Once you finish setting up your account, you will be taken back to your Zoho application. You can click Edit Settings and access Zoho Payments, or directly go to Zoho Payments to access the app.

Though you’re able to access Zoho Payments, you will be able to collect payments and payouts only when your account is in the Active status. Read on to know more about the various account statuses and how you can activate your account.

Account Status

Only when your account is in the Active status you will be able to collect both payments and payouts. You can view your account status in:

• The banners displayed in Zoho Payments.
• The Online Payments page of your Zoho application such as, Zoho Books, Zoho Invoice and Zoho Inventory.
• The emails shared with the account owner.

You will come across the following account statuses:

Pending

Once you’ve created your account and submitted the required documents, the verification process will be initiated automatically. You can view the uploaded documents by going to Settings > Documents.

You will also receive reminders and warning emails to update them.

Verification In Progress

When the submitted documents are being verified, your account’s status will be displayed as Verification in Progress until the process is completed. Payouts are yet to be enabled in this status.

Restricted

Once the verification process has been initiated, you will be notified to update the required information. And in some cases, follow up emails will be sent requesting you to submit them.

If you fail to upload the requested details after the reminder emails, you might be notified that your account will be restricted within 7 days. When your account is restricted, you will temporarily not be able to collect payments or receive payouts. Once your information are verified, your account will be ready for use again.

Active

When all your documents have been reviewed and approved, your account will be marked as active. When this is done, both payments and payouts to your account will be enabled and you will be able to use Zoho Payments for your business.

Rejected

After review, your account can be rejected if:

• There was inconsistent information across the documents you submitted.
• Some of the representative, owner, or other business details provided are either incorrect or could not be verified.
• The nature or type of your business is restricted or violates our Terms of Service.
• There’s any other information found during due diligence.

The account you created will be rejected and you will not be able to continue with that Zoho Payments account.

Suspended

Active accounts can be suspended later if they violate the Terms of Service or if the account’s activities seem to involve high risk.

After successful verification, your account will be marked as Active.