Setting Up Zoho Payments

Setting up your Zoho Payments account is an easy and straightforward process. Read on to know how to create your account.

Prerequisites

Before you get started with Zoho Payments, here’s what you’ll need:

• A device with a stable internet connection and the latest web browser.
• A bank account of your choice whose base currency is INR.
• The basic details of your business (registered in India).
• The details of the business owners and authorised personnel (business representatives).

Create a Zoho Payments Account

Create an account with Zoho Payments to start collecting online payments from customers. You’ll only need to do this once and enable it in your business application.

To create a new account:

1. Go to your Zoho Finance organisations. This can be a Zoho Books, Zoho Invoice, or Zoho Inventory organisation.

2. Go to Settings > Online Payments.

3. Go to the Customer Payments section, where Zoho Payments will be listed as the Preferred Gateway.

4. Click Set Up Now and an onboarding form will open up.

5. Fill in the details in the sections to get started. Most of them are basic business details which a legally authorised representative should have access to. If you’re not sure what they are or where to get them, please read below.

• Business Profile
• Business Policies
• Business Representative
• Business Owners
• Branding and Public Information
• Bank Account
• Review and Submit Details

Read and accept the terms and conditions, and a new Zoho Payments account will be created.

Business Profile

Enter the basic details of your registered business in this section. Ensure that the details you provide here match your legal documents. This section has the following fields:

Business Type

Tell us if your Business Type is Individual, Sole Proprietorship, Company, Partnership, Limited Liability Partnership, Trust/NGO, or HUF. Depending on the business type you’ve chosen, the information we collect for creating and verifying your Zoho Payments account will vary.

Trade Name

This is your “Doing Business As” name, under which your business operates and is commonly known.

Business PAN

The Business PAN is an 8-digit permanent account number assigned by the tax authorities to businesses operating in India. This number is essential for tax filing your business’s financial operations.

Goods and Services Tax Identification Number (GSTIN)

GSTIN is a unique 15-digit alphanumeric code assigned to businesses registered in India’s Goods and Services Tax (GST) system to identify your business and tax purposes.

Corporate Identification Number (CIN)

A CIN is assigned to Indian companies upon registering under the Companies Act 2013. This serves as a key reference in identifying and verifying your company details.

Limited Liability Partnership Identification Number (LLPIN)

LLPIN is a 7-digit alphanumeric code provided by the Ministry of Corporate Affairs at the time of registering your limited liability partnership.

Registered Business Address

The officially registered physical location of your business. This address is the same as what you’ve provided in your registered documents and is used for official correspondence. Enter your complete address including the Address, State, City, and PIN Code.

Business Phone Number

The registered phone number used for business communication.

Industry

The industry under which your business falls.

Business Website

Provide your website’s link or a link to your business’s social media page. Your website must include contact details, terms and conditions, a privacy policy, a refund policy, and a shipping policy for your products or services.

Business Description

Provide a brief description of the nature of your business, what you do and anything else you’d like us to know about your business operations.

Anticipated Transaction Values

Tell us approximately how much you plan to process through Zoho Payments. This provides an insight into your expected usage of the platform.

Average Value Per Transaction

Specify the average amount per transaction you intend to collect using Zoho Payments.

Maximum Value Per Transaction

Enter the maximum amount you expect to receive in a single transaction through Zoho Payments.

Expected Annual Transaction Value

Provide the anticipated total transaction amount you will process through Zoho Payments annually.

Upload Documents

Zoho Payments requires you to upload your business related documents to verify your business details.

1. PAN Verification: Upload the PAN card for the number provided above.
2. Business Details Verification: Based on your chosen business type, you will be required to upload documents for verification. Here’s the list of acceptable documents for verification.

Business Policies

As a business, your policies define your rules of operations, such as customer rights, data protection, payments, and refunds. These policies keep everything clear, protect your business and customers, and help build trust.

Zoho Payments requires you to provide these policies as PDFs or URLs so that, after verification, they can be made available at checkout, ensuring customers understand your business practices.

Terms of Service

Your terms of service outline the rights and responsibilities of everyone using your platform. It should clearly outline user responsibilities, including what’s allowed and what’s prohibited, account security measures, and any limitations of liability. Additionally, it should specify the governing law, your right to update the terms, and how users can get in touch for support.

Privacy Policy

Your privacy policy should explain how customer data is collected, used, and protected. It should cover the types of data you collect, whether it’s shared with third parties, and outline user rights, like access to their data and the option to opt out.

Refund and Cancellation Policy

Your refund and cancellation policy should clearly define when and how customers can request a refund or cancel a service. Specify the timeframes, applicable fees, and the steps to initiate a refund. It should also outline any exceptions where refunds may not be issued and how refunds will be processed otherwise.

Business Representative

A business representative is usually the user who creates and accesses the Zoho Payments account. The representative should be an authorised person who is engaged in the direction and control of the business.

Ensure you provide the following details of the representative as stated in their legal documents:

• First and Last Name
• Email Address
• Date of Birth
• Phone
• Permanent Account Number (PAN)
• Residential Address
• Ownership Percentage - If the business representative is also the business owner, check the option This person is a business owner and enter the ownership percentage.

Upload Documents

Zoho Payments requires you to upload your business representative’s documents to verify their details.

1. PAN Verification: Upload the PAN card for the number provided above.
2. Address Verification (upload any 2):
   • Driving Licence
   • Voter ID
   • Passport

Business Owners

Provide the details of users who hold significant ownership in your business. If the business representative is also a business owner, the details for one owner will be automatically populated.

Enter the following details as stated in all legal documents:

• First and Last Name
• Email Address and Phone
• Date of Birth
• Permanent Account Number (PAN)
• Ownership Percentage (It is mandatory to provide the details of businesses who own more than 10% of the business.)
• Residential Address

Upload Documents

Zoho Payments requires you to upload your business representative’s documents to verify their details.

1. PAN Verification: Upload the PAN card for the number provided above.
2. Address Verification (upload any 2):
   • Driving Licence
   • Voter ID
   • Passport

You can add more owners by clicking Add Another Owner and remove owners by clicking Remove near the owner details.

Branding and Public Information

This section displays the details that are visible to all your customers in their transaction receipts and bank statements.

Payment Descriptor

A Payment Descriptor (sometimes known as a statement descriptor) is the name that helps customers identify the transaction with your business (their payment to you) in their bank/card statements.

The payment descriptor you create must match your Business Name, Trade Name, or Website Domain name.

Customer Support

Provide a support helpline that customers can use to contact you. This detail will be included in the emails sent to your customers.

Bank Account

In this section, provide your bank account details so Zoho Payments can use them to deposit your payouts. Make sure that the bank account you add is a current account.

Account Name

The name of the account holder.

Account Number

Your bank account must be a current account with a 12-digit account number. Once entered, re-enter your account number in the Confirm Account Number field.

Indian Financial System Code (IFSC)

IFSC is a 11-digit alphanumeric code used to identify specific branches in India.

Review and Submit Account Details

Before reviewing your details, enable Multi-Factor Authentication (MFA) to proceed with Zoho Payments (if you haven’t already). MFA adds an additional layer of security, ensuring that only you can access your account. Learn more about setting up MFA for your account.

After you’ve set up MFA, you can review and edit the provided details if necessary. Once reviewed, check the box to agree to the Terms of Service and Privacy Policy of Zoho Payments and click Submit.