This guest post is written by Omar Khamam, CEO of Techno Set, a Zoho Partner. In this post, he shares how Zoho Creator helped their client, Melchers, develop a calibration ERP to streamline and transform their business operations.

Zoho Creator has been a game-changer us revolutionizing workflows and boosting efficiency. By focusing on specific customer needs, we can now deliver tailored, scalable solutions that address common industry challenges.

— Omar Khamam, CEO, Techno Set

The challenges

The calibration and testing industry, particularly in services like electrical and mechanical calibration, faces a number of operational challenges. Companies like Melchers and other clients, like Seenopex Oil Services, were struggling with inefficiencies in managing instruments, certificates, and workflows. Some of the key issues included:

• Heavy dependence on spreadsheets and manual templates for generating and calculating calibration certificates

• Lack of centralized data for equipment, calibration standards, and tracking history

• Absence of historical records, making it difficult to track equipment performance over time

• No access to analytics or insights into sales and operational efficiency

• Difficulty in verifying calibration certificates quickly and accurately

These pain points were the driving force behind the creation of a calibration ERP, which is powered by Zoho Creator and designed to streamline processes and overcome inefficiencies.

Customer story: Melchers Malaysia

To illustrate the effectiveness of this ERP solution, let’s look at Melchers, a leading provider of calibration services. Faced with operational bottlenecks, including inefficient manual processes, decentralized data, and tracking difficulties, stakeholders from management to technicians sought a solution to streamline and automate their workflows.

The solution

To overcome these challenges, we developed the custom calibration ERP system using Zoho Creator. Here are the key modules:

• Customers: Stores client data, providing easy access to customer histories and equipment details

• Quotes: Generates custom quotes, eliminating manual input errors and speeding up response times for new job requests

• Work orders: Manages service tasks and job tracking for technicians and managers, streamlining operations

• Testing and calibration transactions: Accurately records calibration and testing processes, reducing errors and delays

• Equipment management: Stores equipment details, calibration schedules, and certificates in a centralized database

• Job tasks: Manages technician assignments, ensuring jobs are completed on time and with accuracy, plus automated alerts that notify stakeholders of upcoming calibration schedules and urgent tasks

• Certificates: Enables quick and secure verification of calibration certificates using QR codes, ensuring compliance and allowing stakeholders to instantly authenticate certificates

Benefits & ROI

The implementation of a calibration ERP resulted in measurable improvements for Melchers:

• 40% reduction in manual task time: Automated certificate generation and workflows significantly reduced the time spent on administrative tasks.

• 30% increase in productivity: Streamlined processes resulted in faster job completion and enhanced operational efficiency.

• Centralized data management: The ERP's centralized database simplified equipment tracking and calibration history management.

• Automated calibration certificates: The system ensures consistent, accurate certificate generation for equipment testing.

• Precise calibration scheduling: Calibration schedules were optimized, leading to timely service delivery and improved client satisfaction.  

At Techno Set, we take great pride in our ability to understand our clients’ unique needs and deliver tailored solutions that drive real results. With our calibration ERP on Zoho Creator, we’ve seen companies transform their workflows and achieve remarkable improvements in efficiency. It’s always rewarding to witness how technology can truly change the way our clients work.  

 — Omar Khamam, CEO, Techno Set

Final thoughts

Techno Set's calibration ERP, built on Zoho Creator, has been a transformative solution for companies in the calibration and testing industry. With Zoho Creator's customization capabilities, we tailored the solution to meet client-specific needs. Its ability to automate processes, centralize data, and provide real-time insights has led to significant operational improvements and cost savings.

Curious if Zoho Creator is the right fit for your organization? Explore its benefits first-hand with a 15-day free trial and see how this low-code platform can transform your operations. #LowCodeWithCreator