Look back on session proceedings
Troubleshooting issues during support sessions can involve a lot of intricate operations that don't always go as planned. Remote desktop session recording is a tool that lets you go back, review the whole session, and redeem yourself.
Create comprehensive audit trails
An audit trail needs to contain all data related to a session. With RDP session recording, you can detail your audit trail better by delving into session specifics, like which technician transferred files or who carried out a particular installation.
Maintain a repository
Document your sessions with the remote session recording software to create a knowledge base to fall back on during training sessions and demonstrations. You can process the recordings on priority, download them, and send to your customers in a snap.
Choose your recording quality
Zoho Assist allows you to record sessions at various resolutions. You can select the download quality manually or let the system automatically detect your internet speed and set an appropriate one for you.
Store on the cloud
Maintain recorded sessions along with details like the technician's name, email, session ID, customer's name, IP address, and operating system, on 5GB of cloud storage. Filters also help you quickly find past sessions.
Frequently Asked Questions
01. Why should I record remote sessions?
Remote support and unattended access sessions can be recorded and stored for auditing and monitoring purposes for your organization. You can review or use it as reference later when required.
02. How do I record remote desktop sessions?
To record sessions, you need to enable the session recording checkbox available under settings. You can also choose the recording quality and upgrade the storage when required.
03. How do I download the remote session recording videos?
Zoho Assist lets you download the recorded session by navigating to the Reports tab. Click the Play icon next to the session to be downloaded and select the Download option from the drop-down box.