Enterprise Support Plan
The Enterprise support plan for Zoho Assist is an additional paid support plan available for eligible Zoho Assist customers. Organizations subscribed to this plan get access to our premium technical support assistance 24 hours a day, 7 days a week (Monday through Sunday), via live chat or email. Along with these benefits, users also receive onboarding support and dedicated one-on-one sessions with our product experts.
Here's an overview of the Enterprise support plan and what it covers:
| Features | Enterprise Support |
|---|---|
| Availability | Customers with more than 5 enterprise technicians or 100 unattended computers |
| Cost | 20% of the license fee |
| Subscription period | Monthly or yearly |
| Response time | 3 hours |
| Email support | 24 hours a day, 7 days a week - Monday through Sunday |
| Live chat support | 24 hours a day, 7 days a week - Monday through Sunday |
| Dedicated customer relationship manager | No |
| Onboarding support | Yes |
| 1-on-1 session | Yes |
| Quarterly report [Feature usage and feature recommendations] | Yes |
Questions?
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Frequently Asked Questions
01. How do I reach out to the Enterprise support team via email?
Organizations that have upgraded to the Enterprise support plan can send a request to our team using the Contact Us form or email us at support@zohoassist.com
02. How do I reach out to the Enterprise support team via live chat?
Organizations on the Enterprise support plan can access the live chat option available on the bottom right corner of their screen when logged in to Zoho Assist. There's also the "Chat With Us" option on the bottom right corner of this page.
03. What is the eligibility criteria to upgrade to the Enterprise support plan?
Any organization or user subscribed to a Zoho Assist Enterprise edition license that includes a minimum of five technicians Zoho Assist Remote Support Enterprise edition license or 100 unattended computers license will be eligible to upgrade to the Enterprise support plan.
04. Do you provide on-boarding support with this plan?
Yes, our Enterprise support team will schedule both on-boarding support and dedicated one-on-one sessions to help on-board users.