Zoho Payments - Cookie Policy
What is a cookie?
A cookie is a small text file that is stored on your computer or other internet connected device in order to identify your browser, provide analytics, and remember information about you such as your language preference or login information. They're completely safe and can't be used to run programs or deliver viruses to your device. You can learn more about cookies by clicking here (external link).
What type of cookies does Zoho Payments use?
Cookies can either be session cookies or persistent cookies. A session cookie expires automatically when you close your browser. A persistent cookie will remain until it expires or you delete your cookies. Expiration dates are set in the cookies themselves; some may expire after a few minutes while others may expire after multiple years. Cookies placed by the website you’re visiting are called "first party cookies".
Below is a detailed list of the cookies we use on our Zoho Payments website. Our website is scanned with our cookie scanning tool regularly to maintain a list as accurate as possible. We classify cookies in the following categories:
- Strictly Necessary
- Functional/Preference
- Analytics
Strictly Necessary cookies are necessary for our website to function and cannot be switched off in our systems. They are essential in order to enable you to navigate around the website and use its features. If you remove or disable these cookies, we cannot guarantee that you will be able to use our websites.
Functional/Preference cookies allow us to remember the choices made by you (such as your user name, language or region) as well as other functionalities (such as controlling the cookie banner, redirection to a new page) in order to provide a more personalised online experience. These preferences are remembered (through the use of persistent cookies) so that you need not set them again the next time you visit the page. Note : The live chat widget will not work if the functionality/preference setting is disabled.
Analytics cookies help us improve the way our websites work (e.g. by ensuring that users are finding what they are looking for easily). These track information about visits to the websites so that we can make improvement and report our performance. For example: analyze visitor and user behavior so as to provide more relevant content or suggest certain activities. These cookies also collect information about how visitors use the websites, which site the user came from, the number of each user’s visits and how long the user stays on the websites. We might also use analytics cookies to test new pages or features to see how users react to them.
| Cookie Name | Purpose | Validity |
|---|---|---|
| Alphanumeric cookies of length10 characters(eg: 467aef24c7) | Load balancing and session stickiness | Session |
| csr* / *csr* / *csr, zmpncc,zfccn | Website security | Session |
| dcl_pfx_lcnt | Navigation through cross-domains | Session |
| JSESSIONID | HTTP session token identifier | Session |
| stk, rtk | Login, Signup - Success & failure analysis | Session |
| _imtrem | Manage the 'Remember me' option | Session |
| _z_identity | Manage the user's login session | Session |
| IAMTFA* | Two Factor Authentication validation | Session |
| _zsudc | Manage custom domain login sessions | Session |
| zidp | Maintain OpenID sign in options | Session |
| zoho_fbuid | Maintain Facebook login option | Session |
| GAUTH_TICKET | Provide the authentication token in mobile apps for mobile sign in ability | Session |
| tfa_ac | Two Factor Authentication management | Session |
| clientauthtoken | Support sign in for client portal | Session |
| _iamadt, _iambdt | Manage logged in user session | 1 month |
| zip | Store IP locale country value for proper website operations | 1 day |
| AKA_A2 | Performance optimisation in loading of pages | 1 day |
| dcl_bd | Stores the base domain of the current dc(data center) for proper cross data center domain navigation | Session |
| is_pfx | Stores the current web URL domain prefix information | Session |
| IAMTFATICKET_<zuid> | Stores the trusted browser session, when "Trust this Browser" option is enabled during TFA verification by the user. | Session |
| Cookie Name | Purpose | Validity |
| Mu | To store last visited organization | Session |
| has_js | Check if JavaScript is enabled in the visitor's browser | Session |
| zc_consent, zc_show | Manage user consent for tracking and cookie banner display settings | 1 year |
| *polls | Maintain state and choices made by visitors in the polls conducted | 1 year |
| ZFEdition | Maintain choice of edition across the Zoho Finance products suite | 150 days |
| ZFUserCountry, ZFUserCountryCode | Store country name & country code to pre-fill in forms within Zoho Finance products suite | 150 days |
| zld*dragpos, zld*state | SalesIQ chat window options(position and state) | 5 minutes |
| isexitmodaldisabled | Store user preferences(eg. cookie 90 days banner, timezone, country, IP, locale etc) | 90 days |
| pll_language | Polylang uses the cookie pll _language to remember the language selected by the user when he come back to visit again the website. This cookie is also used to get the language information when not available in another way. | 1 year |
| ^zld[0-9]+state$ | Used to store the minimisation and maximisation state of the embed | 5 minutes |
| Cookie Name | Purpose | Validity |
| RT | Measures page load time, or other timers associated with the page | 7 days |
| za_anonymous_id | Understand visitors behaviour across our website | 1 year |
| zc_cu, zc_cu_exp, zc_tp | Understand visitors behaviour across our website | 1 year |
| Z*PageURL, Z*Ref, ZohoMarkRef, ZohoMarkSrc | Understand visitors behaviour across our website | 1 month, 1 month, Session, Session |
| zsstssn, zsltssn | Understand visitors behaviour across our website | 30 minutes, 90days |
| *_zldp, *_siqid,*_uuid | Understand visitors behaviour across our website | 2 years |
| *_zldt | Count number of visits to a page | 1 day |
| zabUserId, zabHMBucket, zabBucket, zabVisitId, ZabSplit, ztpctest, zab_* | Manage, analyse and understand visitor behaviour across our website | 1 year, 1 year, 1 year, Session, 1 year, 1 hour |
| cookie-uid | Understand visitors behaviour across our website | Session |
| creator_cd | Analyse effectiveness of adwords campaigns | 3 months |
| zpzohopage, zpzohoref | Track source and referral webpage information to understand user navigation | Session |
| gclid | Analyse effectiveness of adwords campaigns | 3 months |
| gtm_zoho_source | Store referral source information | 3 months |
| *zsrv0.*, zsr*, ps_payloadSeqId | Understand visitors behaviour on a webpage | 2 hours |
| PaymentsReferral | To identify from the referral partner of the visitor | 90 days |
| ^[a-z0-9]{32}$ | Used for deriving the path taken by the visitor and the number of visitors that dropped off while traversing through the funnel. | 1 month |
| ^webformstarter_[a-z0-9]+$ | Webpage analytics | Session |
| ^webformvisitor_[a-z0-9]{64}$ | Analytical/Performance | Session |
| ^zsc[0-9a-z]{32}$ | This cookie is set when a new session is started in full tracking. This cookie is used to identify the current session for full tracking. | 1 day |
| landingPageUrl | Store user preferences(eg. cookie banner, timezone, country, IP, locale etc) | 3 months |
| postMasterUUID | Webpage analytics | 1 year |
| zft-sdc | This cookie stores metadata (entrances, source etc) of a session which is used by full tracking. | 1 day |
| zia_{exp key - alphanumeric} | This cookie is set when user provides Identity information by using identifier API | 1 year |
| zps-tgr-dts | This cookie contains session level metadata related to pagesense triggers. | 1 year |
Cookies from Stripe
We use Stripe to process your payments. Stripe will use a few cookies in the Zoho Payments Service to prevent fraudulent payments. The details on duration and purposes of the list of cookies that Stripe uses are available here.
How can you manage cookies?
Most browsers allow you to control cookies through their 'Settings' preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience, since it will no longer be personalized to you. It may also stop you from saving customized settings like login information.
Browser manufacturers provide help pages relating to cookie management in their products Please see below for more information.
Disclaimer
We may update this Cookie Statement from time to time in order to reflect, for example changes to the cookies we use or for other operational, legal or regulatory reasons. Therefore, please re-visit this page regularly to stay informed about our use of cookies and related technologies. For more information relating to cookies, you may contact privacy@zohocorp.com.
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