Zoho Mail - Access via IMAP

IMAP (Internet Message Access Protocol) is an email retrieval and storage protocol, which syncs with the servers and maintains the status of messages across multiple email clients.

Zoho Mail can be accessed via IMAP on any standard IMAP client using the configuration details provided in this guide. Log in to your webmail and Enable IMAP Access for your account before you configure IMAP in the email client. (You might require an Application-specific Password to set up the account for other devices if you have enabled Two-Factor Authentication).

IMAP - An introduction

IMAP and POP3 are protocols that allow you to download email messages from your Zoho Mail server and access them with desktop email clients like Outlook/ Mac Mail and/or mobile email clients iPhone/ Android email apps. Zoho Mail can be configured on any standard IMAP email client using the IMAP and SMTP Server Settings.

IMAP is more recent than POP and allows a two-way synchronization between the email clients and your Zoho Mail account. IMAP is recommended when you want to access the same account from multiple email clients. 

Enable IMAP Access

To enable IMAP Access for your email account:

1. Login to Zoho Mail
2. Go to Settings ​
3. Navigate to Mail Accounts and click the primary email address from the Mail accounts listing.
4. Under the IMAP section, check the IMAP Access checkbox.
   ​
5. You can also choose to enable Auto-Expunge, Include Archived emails, and configure Folder Settings.
6. Scroll down and click Save.

Zoho Mail IMAP Server Details

You can configure your Zoho Mail account on any standard IMAP client with the configuration details given below.

Incoming Server Settings (Personal users with an email address as username@zohomail.com and Free Organization users):

Incoming Server Name: imap.zoho.com
Port: 993
Require SSL: Yes  
Username: username@zoho.com 

Incoming Server Settings (Paid Organization users with a domain-based email address, you@yourdomain.com):

Incoming Server Name: imappro.zoho.com
Port: 993
Require SSL: Yes  
Username: you@yourdomain.com 

Outgoing Server Settings: (Personal users with an email address, username@zohomail.com and Free Organization users):

Outgoing Server Name: smtp.zoho.com
Port: 465 with SSL or
Port: 587 with TLS
Require Authentication: Yes

Outgoing Server Settings (Paid Organization users with a domain-based email address, you@yourdomain.com):

Outgoing Server Name: smtppro.zoho.com
Port: 465 with SSL or
Port: 587 with TLS
Require Authentication: Yes

User Name:  Enter your Zoho username or your complete Zoho Mail address. If your domain is hosted with Zoho, then your email address will be in the format you@yourdomain.com.
Email Address: Enter Your Zoho Mail address. If your domain is hosted with Zoho, then your email address will be in the format you@yourdomain.com.
Password: Enter your Zoho account password.  (You might require an Application-specific Password if Two-factor Authentication is enabled).

Folder View Settings for IMAP

A huge mailbox with many folders can be cumbersome to view and synchronize emails in IMAP clients. To optimize your IMAP client's performance, you can choose the folders you want to synchronize with IMAP using the steps below:

1. Login to Zoho Mail
2. Go to Settings ​
3. Navigate to Mail Accounts and click the primary email address from the Mail accounts listing. 
4. Under the IMAP section, click Launch folder settings.
   
5. Select the folders you want to view in the IMAP clients.
   

IMAP Expunge Options

When you delete an email or move it to another folder in your IMAP client, the email will be deleted or moved to another folder based on your IMAP settings. To make these changes immediately in your IMAP account, you can enable the 'Expunge Immediately' option with the steps below.

1. Login to Zoho Mail
2. Go to Settings ​
3. Navigate to Mail Accounts and click the primary email address from the Mail accounts listing.
4. In the IMAP Section, select your preferred Expunge option for IMAP
   • Check Auto-Expunge Mails - This will remove messages from the Zoho Mail server when you delete/ move emails in the IMAP client.
     
   • Uncheck Auto-Expunge Mails - This option will not delete the emails unless they are manually expunged from the IMAP client.
5. Scroll down and click Save.

Include Archived emails

Zoho Mail supports the option of including the emails in the All Archived view of your inbox when you configure Zoho Mail as an IMAP account in other email clients.

To include archived emails in IMAP access:

1. Login to Zoho Mail
2. Go to Settings ​
3. Navigate to Mail Accounts and click the primary email address from the Mail accounts listing.
   
4. In the IMAP section, check the Include Archived emails checkbox.
5. Scroll down and click Save.

When you access your Zoho Mail account using IMAP, the archived emails will be accessible in the respective folders from which they were archived.

Troubleshoot IMAP Configuration

Unable to Login from IMAP Clients

In case you have turned on Two-Factor Authentication for your account, you need to generate and use the Application-specific Password in the IMAP client you use.

In case you are a Federated Sign In user (Using Sign in using Google Apps/ Gmail/ Facebook etc), you might not have an exclusive password in Zoho for your email account and so you will be required to generate a password for your account. You cannot 'Sign In' using your external account for POP/ IMAP/ Active Sync.

IMAP Access is not enabled

You need to have IMAP Access enabled for your account, before configuring IMAP in the other email clients. Refer to this section for instructions.
In case you are an Organization user, check with your administrator if IMAP Access is allowed for your account based on the email policies.

SAML login accounts

For organizations using SAML authentication, the users need to generate and use the Application Specific Password to configure Zoho Mail as an IMAP account in other email clients.