Expect Best boosts efficiency and customer satisfaction with Zoho WorkDrive

"We would recommend Zoho WorkDrive to any business of any size. It's refreshing to see the features they have added to the platform each time rather than leaving us with a 'want' for more each time we use it. Please keep up the great software so that we can focus on being efficient at what we do! Thanks, Zoho."

Alex Dibben, Expect Best Ltd.

About Expect Best

About Expect Best

Expect Best is a web development and digital marketing agency based in Poole, UK, with over 300 customers, including Mercedes Benz, Lush cosmetics, Superdry, and Animal. They specialize in web design and development, internet marketing, SEO, graphic design, videography, and animation, serving businesses of all sizes.

Challenges

As a web development and marketing agency, Expect Best had to involve their clients at every stage of a project, without having them sign up to a particular file management platform. Since the team worked on files of varying formats, the clients also needed multiple software solutions to view these files. Each project also required many iterations following client reviews meaning they had to juggle multiple versions of every file while also continually monitoring the storage space each member used.

An optimal solution at the right price

With both Google Drive and Dropbox both failing to meet its requirements, Expect Best was on the lookout for another team file management platform. As existing users of Zoho One—our bundle of over 40 business applications—Trying out Zoho WorkDrive was an obvious choice, once the product became available to customers.

"We found that we had exhausted other platforms," Dibben said. "Dropbox provided limitations in terms of the sharing abilities (using the storage of someone else's account when you share your files with them) and found Google Drive to be sometimes slow or not syncing files quickly. We found that we needed to store files in multiple locations to work around this, often leading to duplication of files or for those files to be out of date."

 

With Zoho WorkDrive, Expect Best could now focus on what it did best without having to worry about running out of storage space.

"Zoho WorkDrive gives us the space we need for a fair price, and it means we can truly upload everything without having to watch the space we use constantly."

 

One of Dibben's favorite features is the external sharing feature that allows them to share files as secure external links to their clients for review. Expect Best could now create multiple links to the same file and share it outside their organization, label these links, set link properties, track file activity, and even disable access anytime they wanted. On top of that, clients could also upload their requirements to externally shared folders "enabling [Expect Best] to easily share with customers without having to ask them to sign up to the platform."

 

When discussing the file preview feature of WorkDrive, Dibben noted that, "It has a great preview function for many file types saving the process of having to download everything to preview it."

He also added that the mobile app and the desktop app are user-friendly.

This, we feel, is a match made in software heaven!