Online Payments via ACH

CSG Forte is a payment solution that lets you accept and send payments swiftly and safely. You can configure CSG Forte in Zoho Spend to reimburse employee expenses and to pay vendor bills online via ACH directly from Zoho Spend.

How Does Online Payments via ACH Work

To make online payments via ACH, you need to create a new merchant account in CSG Forte. The Withdrawal bank account added while configuring your CSG Forte account will be used to make expense reimbursements and vendor payments. To protect your privacy, Zoho Spend does not store any of your bank details.

When all of the above is done, you are all set to make expense reimbursements and vendor payments via ACH. Usually, each payment takes around 3-5 business days to process.

Set Up CSG Forte

Before you start filling in the Merchant Application form, we suggest that you keep the following documents in hand:

• Your company information
• Withdrawal bank account information
• Transaction details
• Owner details

After gathering these documents, you can set up CSG Forte. Here’s how:

• Go to Settings on the left sidebar.
  (OR)
  Click Settings in the top right corner of the page.
• Click Online Payments under Payments.
• Go to the Reimbursement & Vendor Payments tab.
• Click Create Account next to CSG Forte.
• Fill up the Merchant Application form.
  • Enter your company’s Basic Information, Bank Information, Payable Transaction Details, and Owner Details.
• Read our terms and conditions and mark the I agree to the terms and conditions checkbox.
• Verify the details and click Save.

Your request will be processed by CSG Forte in 3 to 5 business days. Once this is done, you will receive a notification in your Zoho Spend application, after which you can make online reimbursements via ACH.

Add Employees’ Bank Accounts

Once the admin has set up CSG Forte, the employees can add their bank accounts to receive reimbursements. Once the bank account is added, the employee will receive reimbursements to that account.

Add Vendors’ Bank Account

Once the admin has set up CSG Forte, the vendors can add their bank accounts to receive payments.

Reimburse Employees via ACH

After enabling the integration and adding the bank accounts, the admins or the users who have the permission to reimburse can make reimbursements to the employees.

To reimburse employees via ACH:

• Go to Reports under Travel & Expense on the left sidebar.
• Click the Awaiting Reimbursements tab to view the list of approved reports that need to be reimbursed.
• Select the report you want to reimburse via ACH and click the Reimburse dropdown in the top right corner and choose via ACH.
• Review the reimbursable amount and the user receiving the reimbursement in the pop-up.
• Click Reimburse.

It might take 3-5 days to process the payment. Once the payment process is done, the report will be marked as Reimbursed. If the reimbursement fails, the submitter and the admin will be notified.

Pay Vendor Bills via ACH

To make payment for a vendor bill via ACH:

• Go to Bills under Payables on the left sidebar.
• Select the bill for which you want to make the payment.
• Click the dropdown next to Record Payment and select Pay via ACH.
• Select the bank account and click Proceed.
• Click Initiate Payment.

A payment will be initiated to your vendor, and the payment status will be marked as Uncleared until the payment is processed.

Undo Reimbursement

Write to support@zohospend.com to undo your online reimbursement.