## Zoho Payroll Documentation Index

Access the complete documentation index at:
https://www.zoho.com/uk/payroll/llms.txt

Use this file to discover all available documentation pages before proceeding.

# Contact Support

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* * *

**Contact Support** is how you reach the Zoho Payroll team from inside the product. Use it when you need help with a payroll issue, want a product demo, or want to schedule a call. You can also email [support.uk@eu.zohopayroll.com](mailto:support.uk@eu.zohopayroll.com).

![Connect with Our Team Contact Support form](/payroll/help/uk/basics/contact-support/contact-support.png)

Choose one of the three options at the top:

**Option**

**When to use it**

**Contact Support**

You have a question or a problem and want the support team to reply.

**Request a Demo**

You want someone to walk you through the features of Zoho Payroll.

**Schedule a Call**

You want a call at a time you choose.

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## Contact Support

1.  Open **Contact Support** in the left sidebar.
2.  Stay on the **Contact Support** tab.
3.  Fill in the form:

**Field**

**What to enter**

**Subject**

A short summary of the issue.

**How can we help you today?**

What happened, what you expected, and any steps you already tried.

**Attachments**

Optional. Click **Choose File** to add a screenshot or document.

**Contact Number**

A number the team can use to reach you.

**How critical is your request?**

How urgently you need help.

4.  Click **Submit Request**.

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## Record a video of the problem

On **Connect with Our Team**, you can record your screen so the support team can see the issue.

1.  Click **Start recording** in the banner at the top of the form.
2.  Read **Before You Start Recording**. The recording can include your screen, audio, IP address, browser logs, device details, and performance metrics.
3.  Select **I agree to the collection and sharing of the data listed above**.
4.  Click **Start Recording**.

![Before You Start Recording consent for screen recording](/payroll/help/uk/basics/contact-support/before-you-start-recording.png)

After you finish, **Share Your Issue with Us** opens. Enter a **Quick summary** and **More Details**, review the recording, and click **Submit**. Use **Edit** if you need to change the recording before you send it.

![Share Your Issue with Us after recording a video](/payroll/help/uk/basics/contact-support/share-your-issue.png)

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## Request a Demo

1.  Open **Contact Support** in the left sidebar.
2.  Click **Request a Demo**.
3.  Enter the same request details as Contact Support: subject, how we can help, attachments if needed, contact number, and how critical the request is.
4.  Click **Submit Request**.

![Request a Demo on Connect with Our Team](/payroll/help/uk/basics/contact-support/request-a-demo.png)

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## Schedule a Call

1.  Open **Contact Support** in the left sidebar.
2.  Click **Schedule a Call**.
3.  Enter the request details, then choose a **Convenient Date & Time**.
4.  Click **Submit Request**.

![Schedule a Call with a convenient date and time](/payroll/help/uk/basics/contact-support/schedule-a-call.png)

To find other modules in the product, see [Navigate Zoho Payroll](/uk/payroll/help/employer/basics/navigate-zoho-payroll.html).