What can I do when there are duplicate entries while matching my bank statements with transactions in Zoho Books?

Sometimes, duplicate transactions may be present while you are trying to match bank statements against transactions in Zoho Books. This might happen in the following cases:

Case 1: The user has categorised the bank statement manually instead of matching them with the relevant transaction in Zoho Books.

In such cases, you would have to Uncategorise the Manually Categorised transaction and match it with the relevant transaction in Zoho Books. Here’s how you can do this:

• Go to the * Banking module and select the particular bank.
• Go to the All Transactions tab and select Categorised from the drop-down.

• Select the categorised transaction for which a duplicate entry is present and click Uncategorise.

• Once done, you will be able to match the transaction with the existing transaction.

Case 2: The transaction is recorded twice in Zoho Books.

In such cases, you would need to delete the duplicate transaction and match the relevant transaction with the bank statement. Here’s how you can do it:

• Go to the Banking module and select the particular bank.
• Go to the All Transactions tab and select Manually Added from the drop-down.
• Select the transaction which has duplicates and click Delete.