What's New

Users can now add Boolean choices as one of the formats in the Matrix grid question.

The average rating metric is now supported in Boolen choice question types.

The CSAT metric is now supported for the question types Likert Rating, Star Rating, Matrix Likert Rating, Matrix Star, Image Star, and more.

We would like to bring to your attention that in both Custom Reports and Trend Reports, users can now opt to show or hide individual Response Statistics fields.

Users can choose whether to show or hide the Answered Count and Skipped Count in the reports of Custom, Cross-tab, and Trend Reports.

We are elated to announce that Sandbox environment is now supported with Zoho CRM integration.

We are pleased to announce that average rating metric is now supported fro NPS and Matrix grid question types.

The NPS category distribution metric and average rating metric is now available in Trend reports for Multiple Choice, Dropdown, Image Selection and NPS questions.

We’re excited to introduce Multiple Custom Domains to enhance your white-label preferences. Enterprise users can now add up-to 10 custom domains in the portal. The preferred domains can be configured at the Portal, Department, and Survey levels.

Tashi Dilek! 

We are excited to announce that Tibetian language has been added to our survey languages bundle.

We are excited to introduce Default and Custom Shapes representation for the following question types: Star Rating, Matrix Star Rating, and Image Star Rating. Additionally, you can now customize Representation Size for NPS, Rating Scales (Likert and Weighted Choice), and Matrix Rating Scales. Elevate your survey design with these new options to make your questions more engaging and visually appealing!

Carry Forward is now supported for column choices! This enhancement applies to Matrix Choice questions with one or many answers, making it easier to streamline your survey experience and improve data collection efficiency.

Exciting update! 

Get survey responses, delivered your way! Now you can send individual response PDFs in your survey's additional language using trigger emails.

Now you can add JavaScript & Deluge scripts to customize messages, redirect URLs, use dynamic parameters, and even trigger emails on survey end pages, disqualification page, and within survey logic. Take control and craft personalized experiences!

Build surveys faster and smoother! We have revamped the question widget for a more intuitive survey creation experience. Some advanced settings, like display format and field labels, have been moved to the "Advanced Options" section for each question type. This keeps the main widget focused on the essentials while still giving you access to the full range of customization options.

Now you can customize fonts for each language in your surveys. Head to Themes > Language Specific Styles to create a unique experience for your global audience!

We have got some exciting updates to your email distribution templates! Add your logo & customize header alignment (left, right, center) for more impactful emails.

You can now select specific questions, variables, and response-related fields to add to your sheets. Additionally, users have the flexibility to arrange and order these fields as needed, and can customize the column header labels for the selected fields. with this upgrade, no more irrelevant data cluttering your analysis!

Exporting reports just got better with response ordering options.You can now customize response order when exporting reports: "Newest First" or "Oldest First." Try it out today.

Exciting News! Salesforce Integration supports Sandbox Environments ! Easily integrate surveys with your sandbox account and push responses for hassle-free testing. Before deploying your survey, you can ensure everything works perfectly by pushing responses to the sandbox.

Guess what? You can now use JavaScript snippets in your survey questions and descriptions!Navigate to "Custom Script" in the insert variable section to try it out. You can customize questions based on previous answers. It's about tailoring the survey to each person, making it easier and more comfortable for them to answer. Make your surveys more engaging with javascript snippets. 
 

Exciting updates are here for our schedule reports! Now, alongside the existing file formats, you can add reports in SPSS, sort responses by newest or oldest first, and choose from five file types including Spreadsheet-Individual. Plus, you can select any three ways of generating a schedule report - Summary, Individual, or both formats, according to what works best for you.

Improve your survey experience with Enhanced Prepopulation in Zoho Survey! We're excited to introduce the Prepopulate option for Matrix Textbox and Matrix Grid type questions. This simplifies the survey-taking process, reducing completion time. For instance, if you're sending a Patient Feedback survey to a hospital and already know some patients' names and email information, you can prepopulate those fields in the survey to make it faster and easier for them to complete.

Set personalized email addresses for the Reply-To field in Trigger Emails via Settings and seamlessly connect with users, streamlining communication.

Discover enhanced analysis with the TURF Analysis feature, Simulation count dropdown, and related labels now conveniently housed within the 'Customize' popup. Added to this, fine-tune your TURF Analysis label options right within the Customize popup under the Label section.

Improve your survey experience with Enhanced Prepopulation in Zoho Survey! We're excited to introduce the Prepopulate option for Matrix Choice (one answer), Matrix Choice (many answers), Matrix Rating Scale, and Matrix Star Rating questions. 

• Personalized Customization: Users can effortlessly tailor prepopulate values for each row. 
• Flexible Choices: Choose between URL Parameters or Initial Values for the ultimate customization.

The enhanced Screen Recording boasts a new UI theme in the Edit window, complete with extra editing options. Seamlessly preview your edited content using the play button after fine-tuning your video.

Set custom email addresses in the From and Reply-To fields via Settings and seamlessly connect with users, streamlining communication.

Prepopulate is now available for the following question types:

1. Multiple Textbox

2. Contact Information

3. Full Name Questions

Customize each field's prepopulated value effortlessly through URL parameters or initial values. Tailor surveys to deliver a seamless and personalized respondent experience. 

We are excited to announce new enhancements to meet the needs of Japanese users! Introducing a 24-hour time format in the Date Question with Time. Now, when Japanese is set as the default or additional language, the 24-hour format will be available in both the builder and live forms (online and offline). This ensures seamless compatibility and adherence to local preferences. For languages other than Japanese, the existing 12-hour format remains unchanged.

We've also added two new date formats (1970/01/31 and 1970 Jan 31) to the date question, expanding your options for capturing and displaying dates. Deliver exceptional survey experiences with these latest enhancements. Upgrade now and unlock a world of possibilities in survey customization and localization.

Elevate engagement with our latest update! Introducing personalized image options for Likert Rating and Weighted Choice queries. Likert Rating now boasts custom set and range set features. Meanwhile, Weighted Choice does not support range sets.

Range set description (for Likert Rating):  
Excitingly, our Likert Rating allows users to craft custom range sets, each adorned with distinct images for an unparalleled user experience. Try it today and redefine your survey interactions!

With this enhancement, we're empowering you to customize the way data is presented by Matrix Likert Rating and Matrix Weighted Choice questions. 

Simply choose your desired representation type from the new dropdown menu that offers the following options:

1. Numbers
2. Smileys
3. Custom Images

Additionally, Matrix Likert Rating questions support both custom sets and range sets, allowing you to tailor the scale to your unique needs.

Experience enhanced transparency with our upgraded Audit Log feature. Gain detailed insights into every survey action as it gets listed with every attribute change.

The Carry Forward feature is now supported by row choices for the below question types:

• Matrix Choice (one/many answers)

• Matrix Star Rating

• Matrix Likert Rating

• Matrix Weightage

• Ranking

• Image Star Rating 

With Conditional Quota Balancing, you can effortlessly set the number of responses needed from specific respondent groups to optimize data collection. Achieve precise quota targets, and dive into detailed quota and balancing metrics by exploring the Quota Progress section on the Conditional Quota list page. Learn more.

Custom distribution frequency for email and SMS messages has been enhanced to bring you unmatched flexibility in the following ways:

1. Multiple messages per day: Reach your audience at optimal moments throughout the day.

2. Custom daily/weekly/monthly intervals: Run your schedule at unique intervals (such as every four days, every three weeks, or every six months).

3. Skip weekends: Tailor your daily frequency to skip weekends, ensuring communication at ideal times. 

4. Select multiple days in your weekly frequency: Select multiple days of the week for distribution, maximizing engagement opportunities.

5. Set monthly frequency in two ways:

   a) Dates: Set specific dates (such as the 15th and 18th of each month).

   b) Weeks with days: Choose specific weeks and days (such as the 2nd and 4th Saturday of each month).

6. Schedule end options: Trigger the end of a schedule based on different criteria, such as specific dates, schedule run count, collector response count, or survey response count.

7. Reminder enhancements: Time slots for reminders are determined by the count and order of time slots for the related invite, ensuring consistency.

Maximize the impact of your communications, streamline workflows, and reach your audience with precision. Upgrade now and unlock unparalleled customization options for distribution frequency.

Languages selection can be configured in three different ways in surveys:
1) Display as a page before entering the survey
2) Display as a bar on top of the page
3) Do not display languages

To display the language configuration as a page, the following options are available:
1) Default message (generated automatically)  
2) Custom message

1. For the Long Answer question, the Analysis dropdown under customization has been updated to contain features like Responses, Sentiment analysis and Word Cloud.
2. Colour customization has been enabled for the Sentiment analysis chart under the Customize popup label section.
3. The option to sort has been provided for the Sentiment chart.

There are two ways to sync responses under this action type:

1. If you send your survey through Zoho CRM, the record will be updated based on Zoho CRM's unique record ID.
2. When the generic survey link is shared with the respondent, the record will be updated based on the system-defined duplicate check field followed by user-defined unique fields. If a record with an identical value exists in Zoho CRM, it will be updated with the new values. If not, a new record will be created in Zoho CRM. You can also arrange the unique fields in the order of preference for upsertion.

1. Make better questions for inline mails using the display of 'Other' option and 'Never display these choices' option.
2. Answer choices in inline mail can now be sorted in ascending order. Previously, the answer choices for questions in inline mail used to be in the default order of input. Now, the answer choices in the inline email can be set to be in ascending order for the embed question. Along with this, the choices that are categorized under 'Never display these choices' will also be taken into consideration.

The email distribution UI of Zoho Survey has completely been revamped. This will be applicable to the UI of other applications integrated with Zoho Survey like Eventbrite, Shopify and Zendesk.

• You can now send/schedule emails through a three-step process (Compose Email, Sender Info and Send To section).
• You can view the existing email templates in the "Compose Email" screen.
• You can change the survey display type (Button / Question embed) in the "Edit Message" widget.

The carry forward feature has extended its support to the below field types:

• Multiple Textbox
• Continuous Sum
• Boolean (Labels)

The 'Other' choice option is now supported in Matrix choice one answer and Matrix choice many answers questions. You can also use it in the logic flow and in the integrations with other applications.

Email contacts can now be added in Cc to Email triggers.

The NPS custom images popup now supports the upload of SVG images with file sizes not exceeding 50 KB.

Rating scale questions now provide better respondent experiences by offering smileys as weighted choices, as well as numbers.

Make better Rating Scale questions for inline mails using the extended Reverse rating order. Previously, the Rating Scale questions used to be in the regular order of 1 2 3 4 5,  now, the rating scales in the inline email can be set to be 5 4 3 2 1 as in the regular survey 

The survey content will be loaded according to the browser's language preference. This helps for better internationalization and improved user experience for target users in different countries or regions.

Configure the 'From' email address that you use for email distribution as per your requirement by white labelling them, instead of just sending emails with our own ID. This makes sure that your survey emails get better deliverability and do not land in the spam section for your audience, which means a better response rate for your surveys.

The "Get Notified" field in the 'Save and Continue later' popup will be pre-filled (if present) with the Respondent's email address or email question response for respondents.

Users can now translate the survey in 2 new different ways in addition to Google Translate.

• Using Spreadsheet:
  • Users can export the survey contents as a spreadsheet and can translate them on their own or by sending the spreadsheet to their translators. After translation, they can import the translated spreadsheet into the survey to add the new additional language.
  • To add new content to the survey or modify the existing content for a specific language, users can export the content as a spreadsheet by clicking the dropdown menu of the respective language, translate/modify the contents in the spreadsheet and upload them back.
  • Translating the content through a spreadsheet is rich-text supported (images, videos and hyperlinks excluded).
• Using Editor
  • Customers can add a new language by translating the survey contents manually in our translation editor.​

Note: 

Users of China DC will not be able to use Google Translate going forward. Instead, they can use one of the above-mentioned ways to translate.

Add-ons to Additional Languages:

• Customers can now view how much survey content is translated using translated percentage. 
• Customers can now disable/enable the additional languages. 
• Customers can now change the order in which the additional languages are to be displayed.

Behaviour Change

The Language bar in the Additional language's preview has been removed.

For the comment field and long answer questions, character count will be displayed below the text area box in the live form.

Customers can now upload images of their choice through the Custom representation option available for NPS questions. The representations can be added in two ways:

• Custom
  • 11 custom images can be uploaded
  • Customers can upload one image and apply it for all 11 representations or, upload an individual image for each of the representations
• Range
  • The 3 ranges are Detractors, Passives and Promoters
  • The 3 ranges can be represented by uploading 3 images

Note:

• Only JPG, JPEG, PNG and GIF formats are supported.
• The maximum image file upload size is 50KB.
• When the image gallery is opened from NPS Custom Representation Popup, only the images that are less than 50KB will be displayed.

Zoho Survey has added a new language, Kurdish (Sorani), to its translation feature.

The values in the matrix dropdown question column values have been presented in a single column so far. These values are now separated as new columns in Excel, CSV, Zoho Sheet, and Google Sheets integration for improved understanding.

Users can now create multiple fields in file upload questions and configure separate validations for various file types in each field. The field validations include the following:

• File format: All predefined formats like images, documents, spreadsheets, multimedia, and custom formats, per the file extension.
• File size: To customize the file size, users can set the minimum and maximum size, from 1 KB to 10 MB.
• File upload limit: To customize the file count in each field, users can set the minimum and maximum count of files per field, with a maximum of five files per field.

• A new customization option called "Data dimension" has been added under the customization section of the summary report. Users can now separate tables and charts into different dimensions. It's available for matrix questions for which users can convert tables and charts from 3D to 2D to 1D, and vice versa.
• Matrix questions that support data dimensions are: 
  • Matrix dropdown and matrix grid questions convert tables and charts into all dimensions.
  • Matrix choice (one), matrix choice (many), matrix rating scale, matrix star rating, ranking, image star rating, and boolean questions have limited options and convert tables and charts into 2D and 1D.

• The Subject field in Email Distribution has been saved as a part of the Email Template.
• Insert Variable has been provided for the Subject field in Email Distribution to allow merge tags in Email Subject.

You can now export responses as a spreadsheet for individual open-ended questions, matrix grids, matrix textboxes, continuous sums, multiple textboxes, full name and contact information questions, additional comments, other fields, custom variables, and respondent variables. Read more...

• Question Display Logic, Answer Display Logic, and Page Skip Logic have been enhanced to support matrix dropdown questions, and the Answered/Not Answered conditions in file upload questions.
• The Buy Responses feature now includes Norway with the demographics: Gender, age, marital status, employment status, and industry sector.

• For surveys with more than one NPS question, you'll now find the overall NPS in the Special Statistics section of your summary of responses. The NPS for each response will be available in individual responses.
• Question Display Logic, Answer Display Logic, and Page Skip Logic have been enhanced to support Other option, Other Option Value, and Matrix type questions.
• You can now change the language in the product UI without having to change the country in your Account Settings.

• You can now export portal and department audit logs in CSV and spreadsheet formats.
• Portal and department admins can now manage the exported files within Setup> Portals and Setup> Departments respectively.

The conditions in Settings, Trigger Emails, and Filter now supports matrix dropdown questions. 

You can now transpose or swap rows and columns in the two-dimensional charts for matrix questions. Read more...

You can now clone default reports and trend reports. Read more...

You can now encrypt custom fields and apply ePHI labelling in the following question types: Full Name, Contact Information, Multiple Textbox, Matrix Textbox, and Matrix Grid. Read more...

We support using the custom domain survey link in Zoho CRM if you've configured a custom domain link in the survey. For existing templates, you can always edit and save the custom domain link. Read more...

• Audit logs can now be exported into spreadsheet format.
• You can now enable question-wise progress bar in pop-up surveys. 

You can mark selected fields as health information and all ePHI fields will be encrypted, by default. Read more...

• Audit logs can now be exported in CSV format. Read more...
• The Summary of Responses has been enhanced to support Sort Option values (Lowest Value, Highest Value) in the "Other field".
• Logic conditions now support two new operators: Has one of the following and Doesn't have one of the following.
• For Survey end page redirection, you can now add a direct value of the dynamic parameter through the Survey End Page > Redirect to a new page > Dynamic Parameter > Add Parameter. Read more...
• Matrix dropdown questions now support Insert Variable within the builder (question message, page title and description), Settings, and CRM integration.

• The Summary of Responses has been enhanced to support more in-chart customizations.
  • We now support Row wise chart color customisation option for all Matrix questions.
  • The Vertical bar with weighted average has been set as the default chart configuration for the Rating scale questions.
  • The field label for Comments can be customised.
• The NPS question has been enhanced to support representations like Smileys, Boxes, Circles, Rectangle, and Custom images other than numbers.
  • The default color combination has been changed to Red, Orange, Yellow and Green.
  • New charts like the Vertical bar and Horizontal bar are now supported along with the Meter gauge chart.
  • Metrics like Score, Response distribution and Frequency distribution are now supported.
• You can manage all the app integrations (Zoho Sheet, Zoho CRM, Zoho SalesIQ, Deluge, Facebook, and Google Sheets) on a single page under the Setup section in Setup - Apps & Services, which was previously available in Hub/Launch.
• You can now clone custom reports, cross-tab reports, and trend reports.

• The Date/Time question has been enhanced with the following updates:
  • Prepopulate current date
  • Validation based on the current date
  • Date field validation based on the current date in matrix textbox, matrix grid, and multiple textboxes questions
• Filter responses based on the user's current date
• You can now use answer display logic to apply the question's condition to its comment field as well
• The question display logic now supports two new operators – displayed/not displayed for all questions (including contact information), full name, and heading/description
• You can now map the respondent variable in pop-up page data, along with the custom variables in the pop-up survey setup.

• The Summary of Responses has been improved with more chart customizations.
  • Stacked vertical bar and Stacked horizontal column charts are now supported for Multiple choice (many answers) and Image multi-selection questions.
  • The question label has been changed to text area instead of the text field.
  • 0 is now supported in Decimal values.
• Answer display logic has been enhanced to support answer fields and additional comments in all multiple text field questions (Contact Information, Full Name, Continuous Sum, Multiple Textbox), and Boolean questions (labels and comments).

• The Insert Variable function within Trigger Emails has been enhanced to support question comments, question-wise score, response start time, response end time, IP address, collector ID, collector name, time taken to respond, and response status.
• The variables available within Trigger Function have been expanded to support question comments, page-wise score, respondent score, collector name, and time taken to respond.
• The Preview and Review pages now support an option to show hidden questions.
• The answer display logic feature can now be used in all matrix type questions' (including Ranking and Image Star Rating questions) row, column, not applicable, and additional comments fields.
• Conditions now support Answered/Not Answered options on Comments and Other Option properties of a question.
• The Summary of Responses has been improved with more chart customizations.

• The Invite Reviewer feature has been enhanced to add review comments on the survey header, pages, footer, buttons, introduction page, password page, and terms and conditions.
• Preview and Review pages have also been updated to choose to ignore validations.
• The Insert Variable feature within the Settings section has been enhanced to support question comments, question-wise score, individual response URL, response start time, response end time, IP address, collector ID, collector name, and time taken to respond.
• Setup roles and permissions have been enhanced to configure Allow (or) Read-Only permissions for the department resources—tags, themes, and images.
• Conditions within Settings, Trigger Emails, and Filters have been enhanced to support Ranking, Matrix Grid, and Matrix Textbox questions.

• You can now customize the close, minimize survey pop-up actions, and hide the window based on a unique response restriction.
• The Summary of Responses now supports new chart color customizations.
• You can now edit and reset the question labels for questions and add descriptions for questions in charts. You can also edit and reset the choice labels for questions.

• Custom variable types now support Date, which comes with customizable date formats.
• The Invite Reviewer feature has been moved from 'Advanced options' to the 'Review' section within Preview. You can now view and post review comments in Preview. Also, reviewers can now see the full preview of the survey during the review. Read more...
• The insert variable option within the builder question editor now supports page-wise scores.
• The insert variable option within the page title and description now supports question comments, question-wise score, page-wise score, and collector name.

• You can now adjust the height of the pop-up survey, either as a fixed height or based on the question's height. Read more...
• The Insert Variable option within the builder now supports question score, comments, and collector name. Read more...

• The mandatory question error message field in the builder has been expanded to support 255 characters.
• New conditions have been added in Settings, Trigger Emails, and Filter.
• You can now choose between two conditions (matches/contains) for validating the regular expressions in Short Answer questions. Read more...
• The Short Answer fields available in the Matrix text box, Matrix Grid, and Multiple textbox questions also support regex validation now.
• You can now set up a custom text in Settings for minimized pop-up surveys. Read more...
• You can now clone permissions in Setup> Role Management. Read more...

• You can buy responses from select audiences in New Zealand as well.
• You can map page-wise scores in Zoho CRM and Webhook integrations.

• Page Skip Logic now supports multiple logic conditions. You can now add more than one condition using And/Or in page skip logic. Read more...
• You can now buy responses from select audiences in UAE, Argentina, and Colombia. Read more...
• You can now add a specific time to the survey end date. Read more...
• Mapping options for Zoho CRM and Webhook integrations have been updated with new items. Read more...

You will now find Answered/Not Answered conditions for File Upload and Signature Questions in Settings, Trigger Emails, and Filter.

You can now set up invitations and reminders in email distribution in the following ways:

• Can be scheduled on a particular date and time.
• Can be automated periodically (daily, weekly, monthly, or custom interval). Read more...

• You can now duplicate themes you have created.
• "Comments" fields for close-ended questions are available in CRM and Webhook integrations as well.
• Matrix textbox question supports CRM integration and piping.

• You can now create cross-tab reports with multiple columns. Charts and tables will be shown for each row and column.
• Cross-tab columns will now support open-ended and matrix type questions, except for matrix dropdown, matrix textbox, and text field (heading/description).
• You can also now share and schedule cross-tab reports. Read more...

You can now attach individual responses as PDFs in your CRM records.

It's now possible to export individual responses as PDFs when you view responses in CRM.

You can now view the average rating of all the rating questions in your survey.

Analyze the combinations options chosen by the respondents from most popular to least popular for checkbox multiple-choice question type with TURF (Total Unduplicated Reach and Frequency) Analysis. Read more...

Users can make any edits and modifications required in responses collected through offline mode. 

You can filter out your responses based on the languages you have translated your surveys into. The responses collected in the languages selected will be shown as a customized report.

You can now attach the PDF of an individual's response while setting up an email trigger. 

You can choose to include "not applicable" as an option for all types of rating scale questions.

Select exclusive options for Multiple Choice (Many Answers). This option will restrict respondents from picking another option if they have already picked an exclusive option.

Share the reports in the languages you've translated your survey to. You now have an option to share the report in multiple languages simultaneously. Read more...

Save your survey report in your Zoho Sheet workspace and access it anytime. 

When sharing a report you can choose which questions should be displayed for the individual responses. This can include all the questions, the shown questions or the answered questions. Read more...

Users can now pull data from our newly integrated applications: Eventbrite, Shopify, and Zendesk into their surveys. This can be done by customizing the URL based on the data available in these applications. Read more...

Customized end pages used for a survey can now be applied to the offline survey as well. Read more...

Bullets and numbering can be added to all questions, page descriptions, customized end page messages, email messages, closed survey, and disqualified page messages. Read more...

For mandatory matrix choice questions, you can choose the required number of rows and columns that need to be answered by the respondent. Read more...

Enable auto-upload, where the responses collected from offline surveys will be automatically uploaded when connected to the internet. You can also enable kiosk mode for your offline surveys, and have them taken from the same device. Read more...

You can now add a call link, which you will find in the insert link of a question type. You can also embed videos into your questions. Read more...

The custom variable data collected from email distribution will be displayed under individual responses in the reports section of your survey. Read more...

Add name, email, and other customer variable data to the body of your email in the email distribution feature. Read more...

You can configure the PDF name, paper size, and orientation while exporting the report. PDFs for individual responses can be exported to a translated language. Read more...

You can now add the name of the sender in the email distribution and trigger email features. Read more...

You can now share a preview of your survey with a colleague or friend and ask for suggestions or corrections to be made before launch. Read more...

With the latest feature update, you can send reminder emails to people who have not responded to your survey in the email distribution feature. Read more...

Our latest update in the custom domain feature lets you add a favicon for your domain. Read more...

Make sure you get the right answer to your multiple choice questions. You can now add "at least," "at most," "exactly" or "between" to specify the number of choices required. Read more...

An enhancement in reports now displays labels for line chart data by default. Read more...

The latest feature update supports adding page scoring in the triggered email's subject and message. You can add page scoring in your end page custom messages, too. Read more...

The latest feature update allows you to add open-ended questions to your survey while purchasing responses based on your target audience. Read more...

You can now include a date range in the calendar type question so that respondents can select a date within a specified range. Read more...

You can now change the From email address, apply new filters to see who has opened or unopened your emails in the Recipients list, and also download the list of filtered recipients in a CSV format. Read more...

You can now change the From email address while setting up an email trigger. Read more...

You can now use our export PDF feature even on our basic free plan. Read more...