Exiting Customer Feedback Survey Template

It is indeed regretful when a customer leaves for another product or service. You must take this opportunity to find out why. Finding out their reasons for leaving could give you a clearer picture of what went wrong and whether you can do anything to stop them from leaving. It could be something as simple as poor customer service which could be improved on. However, if there is a problem with the product then things can be set in motion to rectify the error.