Support Pricing Plans
Get a detailed comparison of the different support services we offer under each plan and choose what suits you best.
|Email Support||8 Hours x 5 days||8 Hours x 5 days||24 Hours x 5 days||24 Hours x 5 days|
|Live Chat||x||x||24 Hours x 5 days||24 Hours x 5 days|
|Toll-Free Support||24 Hours x 5 days||24 Hours x 5 days||24 Hours x 5 days||24 Hours x 5 days|
|Max. Response Time||24 Hours||8 Hours||3 Hours||3 Hours|
|Based on Plan||Free user||All Paid Plans||All Paid Plans||Enterprise Plan|
|Based on Subscription Period||-||Monthly / Yearly||-||Yearly|
How do I reach out to customer support?
You can call our toll-free support numbers:
US - 8443165544
UK - 08000856099
Australia - 1800911076
UAE - 80004440824
Alternatively, you can drop us an email at email@example.com or tweet to us @zohocares.
Where can I view my support tickets?
You can view them under the my requests tab of Zoho's support homepage.
I use the free edition. Can I get product support?
Of course! Basic support is available to all free edition users. You can email us with your questions, raise a support request in your portal or put up a forum post to get help from the support community. You can also read through support articles in the knowledge base, and learn to use different features by watching the "how-to" videos in our collection.
I use the free edition. Can I request a support call?
Support via call is only available to customers with a paid subscription of Zoho Subscriptions. However, you can still email us and our support representatives will help you out.
I use the paid edition. Can I call,or request a support call whenever I require product assistance?
You can call us any time between 9 am to 5 pm on business days, and we'll be glad to help you out. However, if you're looking for around-the-clock service, we recommend getting premium support.
What is product onboarding?
You can schedule regular one-on-one sessions for a period of 45 days from the date of purchase. During these sessions, our onboarding specialists help you get acquainted with and learn to use Zoho Subscriptions.
What is configuration assistance?
Our product experts will guide you so you can get to know about the various customizations Zoho Subscriptions offers, and configure it to suit your business requirements and needs, in the best way possible.
What is remote assistance?
If you have trouble using Zoho Subscriptions, remote assistance allows you to temporarily share your screen with our trusted representatives, so they can work with you remotely to help you out.