What happens when my Zoho Subscriptions license fails to renew automatically?
Zoho Subscriptions will automatically renew your current plan using the credit card which you used to pay for Zoho Subscriptions initially.
However, if your plan has failed to renew automatically because your credit card has expired or has insufficient balance, Zoho Subscriptions will carry out a few payment attempts over a couple of days after the initial failed payment.
If your license has failed to renew after the final payment attempt, here’s what will happen:
- Your Zoho Subscriptions organization will be deactivated and placed in a read-only state.
- This means you’ll lose access to premium features, you won’t be able to receive payments and your customers might face service interruptions.
- All the users in your organization will be marked as Inactive and only the Admin user who created the organization will have access to it.
To prevent this, we suggest that you update your credit card details, or allocate enough funds in your credit card as soon as you notice that your license has failed to renew (we’ll display a banner on Zoho Subscriptions’ dashboard when this happens).
Insight: You can update your credit card details from the link available on Zoho Subscriptions’ dashboard.
If your Zoho Subscriptions license still hasn’t been renewed after updating your payment information, please reach out to us at firstname.lastname@example.org and we’ll look into it for you.
If you missed updating your payment method on time and your organization got deactivated, you can still get it up and running again by updating your payment information later. If you’ve changed your mind about Zoho Subscriptions’ paid plans, you can try the Free plan to evaluate Zoho Subscriptions further. Learn more.