Refunds for Vendor Credits

If your vendor has returned an excess payment you made, or if goods were returned or orders were canceled, you can record a refund for the cash received against the vendor credits.

Record Refunds for Vendor Credits

To record a refund for a vendor credit:

• Go to Vendor Credits under Payables.
• Click the vendor credit for which you want to record a refund.
• Click the More icon and select Refund. You’ll be redirected to the Refund page.
• Fill in the required details and click Save.

The refund will be recorded, and the vendor credit’s status will be updated to Closed. You can view the details of the refund from the Refund History section of the vendor credit.

Import Refunds

If you’ve created refunds for vendor credits from external sources, you can import them into your Zoho Spend organization. Here’s how:

• Go to Vendor Credits under Payables.
• Click the More icon in the top right corner.
• Hover over Import and select Import Refunds.
• Click Choose File and select the file you want to import. Or, drag and drop the file that you want to import.

• Select the Character Encoding and File Delimiter.
• Click Next.
• Check the mapping of the fields and click Next.
• Click Import.

Edit a Refund

To edit a refund applied to a vendor credit:

• Go to Vendor Credits under Payables.
• Click the vendor credit for which you recorded the refund.
• Click the Refund History section.
• Click the Edit icon next to the refund you want to edit.
• Make the necessary changes and click Save.

Export Refunds

You can export the refunds recorded for vendor credits in your organization. Here’s how:

• Click Vendor Credits under Payables.
• Click the More icon in the to right corner.
• Hover over Export and select Export Refunds.
• Choose if you want to export All Vendor Credit Refunds or refunds recorded during a Specific Period.
• If you chose Specific Period, select the Start Date and the End Date.
• Select a Export Template if you want to export only specific fields of the refunds. If you don’t select any template, all fields will be exported.
• Choose the Export File Format. You can choose from CSV, XLS, and XLSV.
• Check the Include sensitive Personally Identifiable Information (PII) while exporting option if you want to include Personally Identifiable Information (PII).
• Enter the File Protection Password if you want to protect the export file.
• Click Export.

Delete a Refund

To delete a refund applied to vendor credit:

• Click Vendor Credits under Payables.
• Click the vendor credit for which you recorded the refund.
• Click the Refund History section.
• Click the Delete icon next to the refund you want to delete.
• Click OK in the pop-up that appears to confirm your action.