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Zoho SalesIQ - Plan Comparison

 

PRICING

Billed Monthly
Free
/operator license
/operator license
/operator license
Billed Annually

Get a discount of more than 20% with the yearly plans

Free
/operator license/month
/operator license/month
/operator license/month
Operator licenses included

The number of authorized users that can be added.

3
1
1
1
Brands

Brands help you manage the different customer touchpoints (website, mobile app, and email signature live chat) of each of your organization’s business streams under a single SalesIQ portal. You get one brand by default but can buy more as add-ons.

1
1
1
1

BRAND SETTINGS

Company favicon

Personalize your Zoho SalesIQ account by replacing the default favicon with that of your company's.

-
Company logo

Personalize your Zoho SalesIQ account by replacing the default logo with that of your company's.

-
Roles and permissions

Grant appropriate roles (Associate, Supervisor, or Administrator) with varying permissions to your operators.

Departments

Group operators into departments based on business function, service location, or area of expertise to route incoming chats.

1
3 + (number of brand purchased x 3)
5 + (number of brand purchased x 3)
25 + (number of brand purchased x 3)
Department based email configuration

Configure the email addresses you want to use when sending visitors email responses and chat transcripts, as well as which email address will receive customer feedback, missed chat alerts, or alerts when agents block an IP.

-
-
Brand-specific business hours

Configure the chat widget on each of your websites to go offline after specified hours. Customers can still leave an offline message that you can address later.

-

LIVE CHAT

Chat sessions/month

The total number of unique chats you can have with visitors from your Zoho SalesIQ account each month.

100

Have up to 100 chats from your Zoho SalesIQ account each month.

1000

Have upto 1000 chat conversations, including chatbot conversations each month.

Unlimited

Have unlimited chats from your Zoho SalesIQ account each month.

Unlimited

Have unlimited chats from your Zoho SalesIQ account each month.

Concurrent chat limit

Set an upper limit on the number of chats that are assigned to each of your operators at a time.

File sharing

Share files with your visitors to quickly give them access to the solutions they need.

Voice note

Let visitors ask complex questions and explain solutions to them through voice notes in the live chat window.

In-chat audio call

Make and receive audio calls to and from your website visitors right from the chat window without installing additional software.

-
Screen sharing

Visually aid customers by sharing your screen or ask them to share their screen to understand their issue better.

-
Chat routing rules

The number of rules you can set up to route incoming chats to operators or departments.

-
3+number of operator licenses purchased (Max limit - 100)
10+number of operator licenses purchased (Max limit - 100)
100
Chat transfer

Transfer chats to other operators when you encounter questions that are beyond your area of expertise or job role.

-
Chat queue

Strike a balance between agent load and customer waiting time by setting up chat queue that lines up chats to be handled one after the other.

-
-
Group chat

Add another operator from your team to an ongoing live chat conversation.

-
Chat history

View the chat archives of all visitors who've had a chat with your team.

30 days
Unlimited
Unlimited
Unlimited
Tags

Label your chats, contacts, and companies that have contacted you to categorize and organize all your customer communication so you can find them easily at a later point.

-
-
-
30
Profanity management

Give your team a professional workplace by creating a list of terms you deem abusive and configuring chat closure or blocking their IP when they come up in a chat.

-
-
-
10 libraries
Block IP

Stop spammers from accessing the chat widget on your website by blocking their IP addresses.

-
-
Offline messaging

Let customers leave a message, even when all your agents are offline, which you can easily respond to at a later period.

Visitor-side chat history

Give customers access to all past conversations they've had with your operators, as individual conversations right within the chat window.

-
Chat reopening by visitors

Allow visitors to reopen a closed chat to seek further assistance on the issue with context.

-
Credit card masking

Give customers the ability to mask all but the last four digits of their credit card number when shared over your live chat.

CHATBOTS

Chatbot conversations/month
-
-
50K

Your chatbot can handle upto 50K chat conversations per month

100K

Your chatbot can handle upto 100K chat conversations per month

Custom chatbots

Set up custom chatbots using Zobot—SalesIQ's advanced bot building platform that comes with a codeless bot builder and a programmable bot interface.

-
1
5
10
Answer BotZia

Access an NLP-driven chatbot powered by our own AI technology, Zia, to understand common customer queries and answer them using your resource library.

-
-
-
Hybrid chatbot

Add Answer Bot capabilities (AI-based) to your codeless and programmable chatbots.

-
-
-

CLICK-TO-CALL Let customers get on a call with your support agents by just clicking a button on your website, with no additional software.

Call transfer

Transfer calls to other operators if customers have questions that are beyond your scope.

-
Call queue

Call requests that come in while your operators are busy will be added to a queue from where you can choose to answer or decline them.

-
Call routing rules

The number of conditions you can add to connect calls initiated by visitors to a specific operator or department.

-
3+number of operator licenses purchased (Max limit - 100)
10+number of operator licenses purchased (Max limit - 100)
100

RESOURCES

Articles

Compose documents like product details and instructions that customers can view right from the chat window or the Answer Bot can share as responses to a query.

-
100
1000
2000
FAQs

Provide responses to common questions that your Answer Bot and operators can use to directly answer visitor queries.

-
50
1000
2000
Unanswered questions

Questions unanswered by your Answer Bot are automatically recorded along with the number of occurrences so your team can keep your resources module up to date.

-
-
-
Canned replies

Quickly launch pre-programmed responses to common questions in a click while responding to customers.

25
25
1000
5000
Small talks

Give your Answer Bot a human touch by adding a library of engaging phrases to facilitate friendly interaction with customers.

-
-
-
10
Business terms

Create a library of terms related to your domain, along with alternates, so your Answer Bot is well-trained to respond when customers use industry jargon.

-
-
-

CHANNELS

Website

Give your visitors a gateway to instantly reach out to you by adding live chat to your website.

Mobile app

Add live chat to your iOS and Android mobile applications and connect with your app users in real time.

Email signature

Add a chat widget to your email signature so prospects can chat with you right from their inbox.

-
Telegram

Provide seamless support to customers who've subscribed to your business's Telegram bot. *This channel will be available based on the rules and regulations of your country.

-
Instagram

Link your Instagram account with SalesIQ to instantly get notified and respond to follower queries. *This channel will be available based on the rules and regulations of your country.

-
Facebook Messenger

Provide seamless support to customers and engage new leads visiting your business's Facebook page through Facebook Messenger. *This channel will be available based on the rules and regulations of your country.

-
WhatsApp

Integrate WhatsApp Business with your SalesIQ account and extend instant support to customers on their favorite instant messaging channel. *This channel will be available based on the rules and regulations of your country.

-
LINE

Let customers reach out to you via LINE and deliver a frictionless customer support experience. *This channel will be available based on the rules and regulations of your country

-
WeChat

Enhance your reach and assist prospects and customers by integrating your WeChat account with SalesIQ.

-

VISITOR INSIGHTS

Live visitor dashboard

View a real-time list of all your website visitors along with their status, grouped into four segments with varying priority levels based on the criteria you define.

Monthly visitor tracking limit

View a real-time list of all your website visitors categorized based on the criteria you choose. Once you've crossed your tracking limit, you can extend it at an additional charge.

10K
50K
100K
200K
Visitor routing rules

The number of rules you can set to assign your website visitors to specific operators.

-
3+number of operator licenses purchased (Max limit - 100)
10+number of operator licenses purchased (Max limit - 100)
25+number of operator licenses purchased (Max limit - 100)
Lead scoring rules

Gauge your prospects' sales-readiness based on your own criteria.

-
25
25
100
Company scoring rules

Set up rules to rank your B2B leads based on criteria like industry, company size, number of visits by employees of the company, and more.

-
25
25
100
Company profile enrichment

Get more information about your visitor's organization like company name, size, location, industry, social media profiles, and the technology the company already uses without any third-party integrations.

Zia
-
-
-

PEOPLE

Visitors

Get an overview of all the visitors who have visited your website and their details.

Contacts

Get a list of visitors who've left you their contact information such as email address, phone number, etc. that can be used to perform a follow-up.

Company

For easy B2B contact management, get a list of all companies whose employees have initiated a chat with you, along with enriched company details.

-
Export People data

Export the data on your people module into .csv or .xls files.

-
-

CUSTOM TOOLS

Widgets

View and update customer data from your Zoho apps/third-party apps or databases right within the agent chat screen.

-
-
30
50
Brand-specific widgets

Map your brand-specific third-party apps and data to the relevant brand.

-
-
3
5
Form controller

Create and manage the data fields to be displayed in your widgets and their specific actions using form controllers.

-
-
10
100
Admin webhooks

Set up webhooks to receive updates about organization structure modifications like changes in operators, departments, etc.

-
-
-
3
Data webhooks

Set up webhooks to receive updates about customer data modifications changes in initiated chats, customer details, etc.

-
-
-
10
Email templates
-
25
50
Unlimited

REPORTS AND MONITORING

Daily - Scheduled

Get daily reports consisting of the number of visitors on the site, top pages and traffic sources, number of chats, and operator availability delivered right to your inbox.

Weekly - Scheduled

Get scheduled weekly reports showing site traffic with source, visitor, chat, and operator stats delivered to your inbox.

-
-
Monthly - Scheduled

Get a monthly roundup of visitor stats with location, top pages, actions, chats, and operator performance, delivered straight to your inbox.

-
-
Real-time reporting

Get detailed real-time statistics including number of chats, average response time, online vs idle hours, visitor stats, and more right within your SalesIQ portal.

-
-
Conversation monitor

Monitor your operators' chats and calls in real time to ensure all aspects of your customer communication meets your standards.

-
-

INTEGRATIONS AND PLUGINS

Zoho CRM

Integrate Zoho SalesIQ with your Zoho CRM account and give your team instant access to your customer database.

Zoho Desk

Integrate Zoho SalesIQ with your Zoho Desk account and give your team instant access to all your customer support interactions.

Zoho Bookings

Allow your customers to book appointments right from within the chat window, and your staff to view and manage all their appointments right inside SalesIQ.

-
-
Zoho Checkout

Enable your customers to make payments right from the website chat window. Payment gateways supported are Stripe, Authorize.net, 2Checkout, PayPal, Forte, Razorpay, Paytm, and PayTabs.

-
-
Zoho Assist

Conduct remote support sessions in real-time by allowing users to give you access to their screen. You get up to one session per day per user for free across all plans.

Zoho Analytics

Turn your Zoho SalesIQ reports into actionable insights by integrating with Zoho Analytics.

-
-
Zoho Campaigns

Track visitors landing on your website from your email campaigns and add warm leads directly from SalesIQ to relevant mailing lists.

Salesforce CRM

Improve both sales and support by leveraging your Salesforce CRM data available within your Zoho SalesIQ dashboard.

-
Google Translate

Get your chats translated in real time into 100+ languages by connecting Google Translate to your SalesIQ portal.

-
MailChimp

Integrate your MailChimp account with Zoho SalesIQ to identify the traffic your website receives through marketing emails and targeted campaigns.

-
Zendesk

Get a complete view of all your support interactions logged in one, organized database by integrating you Zendesk account with Zoho SalesIQ.

-
ClearBit

Get complete details of all your visitors, including their organization, industry, business size, annual revenue and much more.

-
Leadberry

Get complete details of all your visitors, including their organization, industry, business size, annual revenue and much more.

-
Cloud telephony and PBX

Start outbound calls directly to your prospects’ and customers’ phone numbers right from SalesIQ. We support integrations with 106 major cloud telephony providers including RingCentral, Jive, and Amazon Connect.

-
-
-

DEVICE APPS

DESKTOP APPS

Use Zoho SalesIQ on Mac, Windows or Ubuntu desktops for a browser-free experience.

OPERATOR MOBILE APP

With the Zoho SalesIQ mobile app, operators can chat with customers from their mobile devices.

TV APP

Get a live feed of your visitors, customer behavior, popular pages, top departments, and more as easy-to-read graphs and charts on your Apple or Android TV screen.

-
-
Access on 5 devices
Access on 5 devices

Customize your plan with optional add-ons

Add-ons
Proactive chat trigger rules
Price /month billed monthly
Price /month billed annually
Brand-
Chatbot-
Visitor tracking (Visitors /month)
100K
200K
500K
1M
2M
5M
5
10
10
25
25
50