Give your mobile app a human touch with real-time chat. Mobilisten enables customers to reach you from any screen on your app, get their questions answered, and make better purchase decisions.
Mobilisten gives you a comprehensive view of a user's basic information, including device details and settings, so you can assess their issues better and solve them quickly. Users can also share screenshots so you don't miss the finer details.
Don't let your resource crunch affect your users. Create your own AI-powered chatbots with Zobot—our enterprise-ready bot builder—so users can get quick answers or help booking flights, tracking orders, or fixing appointments.
Customer engagement doesn't have to be a full-time job. Stay connected with offline users by sending contextual and personalized campaigns as push notifications. You can also add in-app messages to nurture regular users.
Ever helped a user through an installation process, only to receive another message asking you to repeat a step or two? Not anymore. With Mobilisten—our in-app chat software development kit—your customers now have their conversation history in the palm of their hands.
Major reasons for cart abandonment include process complexity, lack of enough payment options, or technical issues. Proactively reach out to your uncertain prospects by setting customized live chat triggers on your mobile app so you never lose a deal.
Add answers to frequently asked topics as articles that users can access right from the in-app chat window so your team has more time to address bigger and unique concerns. Once updated in the web app or mobile, they're synced across platforms. When your articles don't suffice, easily direct the user to the right person based on the topic.
Got customers all over the globe? No problem. With real-time in-app chat translation, Mobilisten lets you interact with visitors in 33 languages—even those with right-to-left scripts like Arabic and Hebrew. You can also add articles in multiple languages.
Mobilisten isn't just a generic in-app chat software tool plastered on your app. You get to decide how your in-app chat widget and window look. A few quick tweaks is all it takes to make your live chat blend right in with your mobile app.
What good is customer data that's buried in your CRM or support tool? Mobilisten works with many third-party and Zoho apps you use every day, so your entire sales, support, and marketing tech stack can really "talk" to each other and work as one.
Having customers from the EU doesn't mean extra work anymore. With minimal effort, you can include an implicit tracking banner or an opt-out banner in your app, add chat consent when someone initiates a conversation with you, password protect any file, and mask any Personally Identifiable Information shared on your in-app live chat.
In-app chat is two-way, real-time communication mobile app users can have with a business, all from within the app. This can either be initiated by the user when they need help or by a live chat agent when a user is stuck anywhere in the app-usage flow for a long time.
In-app chat support software is a real-time chat interface built into a business's mobile app that enables customers or app users to converse with a customer service representative whenever they need assistance.
This is done using an in-app chat software development kit (SDK).
A live chat software solution you choose for your mobile app should pass the following requirements:
