Get Transcript from Conversation
Description
You can use this API to get the transcript of the specified conversation_id.
Query Parameters:
- limit - To specify the number of chat transcripts to fetch per page. The default limit is 20.
- from_time - To specify the starting time of conversations.
- to_time - To specify the end time of conversations.
Note that if the from_time and to_time is given, the chat transcripts in that specific range will be displayed. However, if only the to_time is specified, then the most recent to older chat transcripts will be displayed.
OAuth Scope:
conversations.READ
URL:
Copiedhttps://{[zohosalesiq_server_uri](https://www.zoho.com/salesiq/help/developer-section/rest-api-v2.html)}/api/v2/{screen name}/conversations/{conversation_id}/messages
Example
Copiedhttps://salesiq.com/api/v2/zylker/conversations/83396000004516005/messages
Sample response
Copied{
"url": "/api/v2/zylker/conversations/83396000004516005/messages",
"object": "list",
"data": [
{
"sequence_id": "1",
"sender": {
"name": "Bot",
"id": "b83396000000427003"
},
"type": "text",
"message": {
"text": "Hello there! 👋 Select an option:"
},
"time": "1684822418056",
"meta": {
"suggestions": [
"Happiness rating",
"Date - Time slots",
"Time Slots",
"Calendar",
"Email"
],
"version": 1,
"hand_off": true,
"handoff_config": {
"type": "default",
"text": "Want to connect with a human?",
"ack": "Yes"
},
"typing_delay": 2
},
"last_message_time": "-1",
"id": "1684822418056_205490192843"
},
{
"is_read": true,
"sequence_id": "2",
"sender": {
"name": "call",
"id": "$2466774968561195007"
},
"type": "text",
"message": {
"text": "Hii"
},
"time": "1684822418073",
"last_message_time": "1684822418056",
"id": "1684822418073_209785171295"
},
{
"sequence_id": "3",
"sender": {
"name": "Bot",
"id": "b83396000000427003"
},
"type": "text",
"message": {
"text": "Hello there! 👋 Looking for anything specific?"
},
"time": "1684822419132",
"meta": {
"suggestions": [
"Calendar",
"Happiness Rating",
"Date - Time slots",
"Time Slots"
],
"version": 1,
"hand_off": true,
"handoff_config": {
"type": "default",
"text": "Want to connect with a human?",
"ack": "Yes"
},
"typing_delay": 2
},
"last_message_time": "1684822418056",
"id": "1684822419132_2014080140966"
},
{
"sequence_id": "4",
"sender": {
"name": "Bot",
"id": "b83396000000427003"
},
"type": "info",
"message": {
"showalert": true,
"operation_user": {
"name": "GBOT",
"id": "83396000000427003"
},
"message": "Chat forwarded",
"time": "1684822421411",
"mode": "forwardsupport"
},
"time": "1684822421443",
"last_message_time": "1684822419132",
"id": "1684822421443_2018375110595"
},
{
"sequence_id": "6",
"type": "info",
"message": {
"user_list": {
"b83396000000427003": "b83396000000427003"
},
"operation_user": {
"name": "",
"id": "83396000000002002"
},
"mode": "userdeleted"
},
"time": "1684822425120",
"id": "1684822425120_2026965048864"
},
{
"sequence_id": "7",
"sender": {
"name": "James",
"id": "83396000000002002"
},
"type": "info",
"message": {
"operation_user": {
"name": "James",
"image_file_key": "1673606265905_83396000000002002",
"id": "83396000000002002"
},
"is_auto_accept": false,
"message": "TransferChat Accepted Successfully",
"components": "chat",
"time": "1684822425395",
"mode": "accepttransfer"
},
"time": "1684822425416",
"last_message_time": "1684822425064",
"id": "1684822425416_2031260016456"
}
],
"more_data_available": false
}