Zobot Object Reference Guide for SalesIQ Scripts
This object reference page aims to give an idea of the core objects found throughout the custom bot implementation. These objects serve as a guideline for input parameters and output response formats for the scripts used in the bots. The following are the actions that can be performed by the Zobot:
- Handling visitor chats
- Forwarding chats to humans
- Blocking a visitor
- Collecting inputs via Calendar
- Multiple input collection for one response
| Object Name | Type | Description |
| visitor | Map | Details of the website visitor |
| message | String | Details of the message in the conversation (Attribute: text) |
| responses | Map | Details of the responses provided by the bot |
| operation | String | Details of the operations happen during the chat conversation (Attribute: chat, message)
chat: This value is assigned when a new conversation is initiated. It is also used when the bot executes its first action in the message handler for that conversation.
message: This value is assigned during subsequent executions of the message handler within the same conversation.
Essentially, "chat" indicates the start of a conversation or the bot's first interaction, while "message" refers to any follow-up actions within the same conversation.
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