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What makes Zobot™ the best AI chatbot software for your business?

 

Self-service AI chatbots with a human element

 

Codeless drag-and-drop chatbot builder

 

Integrations with top AI technology

 

Deployable on instant messaging apps

 

Multilingual chatbots

What can you do with SalesIQ's AI chatbot builder?

Build chatbots with zero coding

You can now build a fully functional chatbot to automate your live chat operation without a single line of code.

With our codeless chatbot builder, all you need to do is create a chatbot flow using the drag-and-drop interface and type in your bot responses.

Answer common customer queries with our AI chatbot

Automate customer support and provide instant responses to common customer questions with Answer bot—our ready-to-deploy AI-driven knowledge base chatbot. Answer bot understands common customer queries in natural language and answers them using your knowledge base.

  

Add AI to your standard chatbot

You don't have to choose between a rule-based chatbot or an AI chatbot for your website anymore! With Zoho SalesIQ's chatbot builder, you get the best of both worlds! Add AI chatbot (Answer bot) capabilities into your rule-based chatbot to make it a hybrid chatbot.

Build a hybrid website chatbot by adding AI to your standard chatbot
Merge your rule-based and AI chatbot to build a hybrid chatbot

Enhance global support with multilingual chatbots

Automate conversations with customers across the globe in the language of their choice. Create a single chatbot flow and set your chatbot to work in up to 30 languages, detecting and responding in the same language as incoming chats or adapting to your website's language.

  • Multilingual chatbots for global customer support
    Serve a diverse audience with multi-language chatbots
  • Scale global support with multilingual chatbots
    Deploy multilingual chatbots to support customers globally
Multi-language chatbots for global support

Deploy AI chatbots across channels

Automation using chatbots doesn't have to be limited to websites and mobile apps. Deploy a chatbot on your social media and instant messaging channels to assist your followers and customers at any time of the day.

Automate multichannel support with AI chatbots on your instant messaging channels

Power your chatbot with the AI technology of your choice

Zobot—SalesIQ's website chatbot software—lets you build AI chatbots with technology you may already be using like IBM Watson, Dialogflow, Microsoft Azure, Haptik, and Zia Skills.

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Program custom chatbots with our scripted chatbot builder

For the coders out there, our chatbot software also includes a programming interface. With some basic coding skills, there's no end to the automation you can achieve with SalesIQ's chatbot software, Zobot.

Our website chatbot builder comes with sample chatbot templates you can tweak to your specific industry needs.

 Build custom website chatbots with Zobot's scripted chatbot builder

Connect your chatbot to your servers

Need a chatbot that can retrieve or push data to your internal databases and web servers? Our website chatbot software has webhooks to help you do exactly that.

Connect your chatbot to internal servers and databases with webhooks

New success stories every day

 

We've implemented a codeless bot named DoughBot 2.0 using Zoho SalesIQ's intuitive no-code platform. Initially, DoughBot began as a simple decision tree but has evolved into a more sophisticated network of responses. Designing and refining DoughBot has been an intuitive process, greatly aiding our customer engagement strategy.

Michael Robinson, Senior Marketing and Sales Manager, BreadPartners Inc

Building the bot using SalesIQ's codeless bot builder is easy as a pie. It has helped us respond to the queries in under a second. We've also enabled the bot to handle the queries after our business hours. Now, we aren't missing any visitors' engagements or inquires. We're online 24/7, even when we're not.

Mohammad Masoumi, ERP Product owner, 416-Flowers

I leverage Zoho SalesIQ's web tracking feature and chatbots on product sites. Setting different bot conditions for each product page encourages product site navigation and conversions.

Yosuke Nakayama, Manager, APOLLOWAVE Corporation

Harness the power of AI chatbots for superior customer engagement

Get started
  

New to AI chatbot software? Here's the complete guide!

What is a website chatbot?

A website chatbot is a computer program designed to interact with visitors on a website, providing information, assistance, and support through real-time messages.

Website chatbots can perform a variety of functions like:

  • Lead capture and qualification: Chatbots can engage website visitors, ask targeted questions to assess the potential of a lead, and collect essential information to help businesses build a list of potential customers and qualify them.
  • Answer frequently asked questions (FAQs): Chatbots can handle common inquiries, such as store hours, shipping information, return policies, and product availability, providing instant responses to customers.
  • Personalized product recommendations: Chatbots can offer personalized product suggestions based on user preferences, browsing history, or past purchases.
  • Resolve issues: They can help troubleshoot basic problems, guide users through solutions, and offer support for technical issues, reducing the need for human intervention.
  • Offer 24/7 assistance: Chatbots are available around the clock, offering support to customers in different time zones and ensuring continuous service.

What is an AI Chatbot?

An AI chatbot is a type of website chatbot that uses artificial intelligence (AI) and natural language processing (NLP) to understand customer questions and respond to them. Once the user submits a query, the AI chatbot processes the input using Natural Language Understanding (NLU), a subset of Natural Language Processing (NLP) and then generates an appropriate response using the information available to the bot.

What is an AI chatbot builder?

An AI chatbot builder is software that helps businesses create AI chatbots for their website using AI technology. AI chatbot builders allow businesses to automate communication with prospects and customers.

What is the need for AI chatbots?

Here are some of the main reasons why businesses need AI chatbots:

  • Expectation of 24/7 availability: Customers expect businesses to be available at all times, including nights, weekends, and holidays, which traditional support modes can't meet. AI chatbots can work 24/7 which means customers get assistance whenever they need it.
  • High customer support load: As businesses grow, the volume of support requests also escalates, leading to compromised customer support or the need to hire a bigger team. AI chatbots are built to handle a large number of queries concurrently without compromise in response quality or time.
  • Seasonality in chat volume: Many businesses experience fluctuating chat volumes. Chat volume spikes during peak seasons, such as holiday sales, special promotions, or product launches. Hiring and training additional agents to meet this is impractical due to the temporary nature of these peaks. Chatbots can manage these surges in queries efficiently.
  • Repetitive queries: AI chatbots can automate responses to repetitive queries that businesses get like "What are your hours?", "Where is my order?", or "How do I reset my password?".
  • Human error and fatigue: During long shifts or after handling a large number of queries, human agents may experience fatigue, leading to errors, inconsistencies in responses, or delays in providing assistance. Chatbots are immune to this and deliver consistent, accurate responses every time.

Why do websites need AI chatbot software?

Here are some signs your website needs chatbot software:

  • Your website has a lot of traffic that doesn't convert.
  • Your products and services are complex and prospects need help choosing what's best for them.
  • High intent pages have a high bounce rate.
  • Your sales and support teams have a high load.
  • You receive a substantial number of support requests outside business hours.
  • Most of your support inquiries are repetitive.

What are the key features of AI chatbot building software?

Here are some of the key features you should look for in AI chatbot software:

  • User-friendly interface: The chatbot design and deployment process should be easy and intuitive.
  • Chatbot templates: Should come with pre-designed templates that expedite the bot setup for common use cases.
  • Customization: Businesses should be able to tailor the chatbot’s appearance and functionality to their specific needs.
  • Natural Language Processing (NLP): The chatbot should understand and respond to queries in human language seamlessly.
  • Intent recognition: It should accurately identify user intent to provide relevant responses.
  • Multilingual capabilities: The chatbot software should facilitate communication in multiple languages to cater to diverse user bases.
  • Integration with third-party services: It should connect with all your sales and support tools to enhance functionality and streamline workflows.
  • Internal server integration: The chatbot platform should pair with internal systems to retrieve and push data, improving operational efficiency.
  • Live chat agent handover: It should enable seamless transfers of complex queries from the chatbot to human agents when needed.
  • Multichannel support: The platform should support engagement across various channels for a cohesive user experience.
  • 24/7 availability: The chatbot should work 24/7 for uninterrupted user engagement.
  • Analytics and reporting: The software should provide insights to track performance and optimize the bot.
  • Data privacy and security: The chatbot platform should protect user information through robust security measures and compliance with data regulations.
  • Scalability: The system should adapt to growing user demands, allowing for increased capacity without a compromise in performance.

What are the benefits of AI chatbot software?

AI chatbot software helps businesses in the following ways:

  • Enhanced efficiency: AI chatbots automate repetitive tasks and handle routine queries, letting human agents focus on more complex ones, thereby increasing support and sales efficiency.
  • Cost reduction: By handling routine inquiries and tasks, AI chatbots reduce the need for large sales and customer service teams, leading to significant savings in operational costs.
  • Reduction in response time: AI chatbots can instantly respond to queries, reducing wait times and improving the overall customer experience.
  • Consistent customer support: Unlike human agents, AI chatbots are not prone to fatigue and provide fast, consistent, and accurate responses to customer queries, ensuring that users get consistent support at all times, even outside of business hours.
  • Lead generation and qualification: AI chatbots can automate lead generation, qualification, and nurturing by engaging your visitors, asking relevant questions, answering FAQs, and even scheduling appointments or demo requests.
  • Scalability: AI chatbots can handle a large volume of chats simultaneously, making them highly scalable. Whether it’s managing seasonal spikes in demand or handling hundreds of queries at once, chatbots can adjust to fluctuating workloads without compromising on service quality.
  • Multilingual support: AI chatbots can converse in multiple languages, enabling businesses to cater to a global audience and enhance customer satisfaction across different regions.
  • Increased conversion rates: AI chatbot software provides website visitors with a conversational experience and the information they're looking for, and guides them through the purchase process, leading to better sales conversion.

What are the different types of chatbot builders?

There are three main types of chatbot builders available on the market:

  • Guided flow or rule-based chatbot builders: Guided flow chatbots, also called rule-based chatbots, interact with customers using a predefined decision tree and bot conversation flow. There are two types of guided flow/rule-based chatbot platforms, and each serves different groups of customers.
    • Codeless chatbot builder: A codeless chatbot builder comes with building blocks that you can drag-and-drop to create custom chatbots, meaning you don't have to write any code. This type of chatbot platform works well for entrepreneurs or small business owners who are not programmers and don't want to hire one just to create chatbots. It also works for marketers, salespeople, or support specialists who need to build conversational chatbots without the help of a programmer.
    • Programmable chatbot builder: A programmable chatbot builder lets you create website chatbots using a few lines of code. This type of chatbot platform serves business owners who are developers or large enterprises that have dedicated developers to support other business functions.
  • Smart AI chatbot builders: An AI chatbot builder helps you create and deploy conversational AI chatbots that understand natural language and respond to inquiries using natural language processing (NLP).
  • Hybrid chatbot builders: The term hybrid chatbot has been used to market conversational chatbots with a live agent hand-off feature. But hybrid chatbot actually means combining two different types of chatbots: AI and guided flow bots. SalesIQ has come up with a way to create hybrid chatbots by plugging Answer Bot, our ready to use AI chatbot, into your rule-based chatbot created using our chatbot software, Zobot.

How do you choose the best AI chatbot builder?

To choose the best AI chatbot builder for your business, consider the following attributes:

  • Purpose: Clearly define what you want the chatbot to do—whether it's customer support, lead generation, or providing information.
  • Inquiry complexity: Assess the complexity of customer inquiries. For simple questions, rule-based chatbots work well, but for more complex interactions, AI-powered or hybrid chatbots are a better fit.
  • User experience: Ensure the chatbot delivers a seamless, human-like interaction that aligns with your customers' preferences. The bot should feel natural and intuitive to engage with.
  • Deployment and customization: Look for a chatbot that is easy to deploy and highly customizable, allowing you to tailor it to your specific business needs.
  • Scalability: Choose a chatbot that can grow with your business, handling increased traffic and evolving needs over time. It should be easy to update and expand as necessary.
  • Budget and resources: Factor in both the upfront setup costs and the long-term maintenance, scaling, and resource requirements to ensure the solution fits within your budget.
  • Security and integration: Choose a chatbot with robust data security features and one that integrates smoothly with your existing systems.

How can you create an AI chatbot for your website?

The first step in creating a AI chatbot for your website is determining what you want your chatbot to do, like provide customer service, respond to FAQs, or help users navigate your website. After you've determined this, you need to choose a chatbot platform that has all the functionalities you need to build your AI chatbot and design your chatbot conversation flow. To learn more, check out our blog post on how to build an AI chatbot for your website.

Related resources

Here are some business use-cases and actionable insights to help you make the best use of our AI chatbot software