Sheryl Kingstone of 451 Research on Enterprise Customers' Evolving Needs

Between sessions at ZohoDay 2025 in Horseshoe Bay, Texas, Sheryl Kingstone, VP of Customer Experience & Commerce at 451 Research, spoke with Zoho's Steve Heisler about what she and fellow analysts are discussing at ZohoDay, what the arrival of agentic AI means for the industry, and how the needs of enterprise customers are evolving: