Email Notifications

The Email Notifications section under Reminders & Notification lets you customize the emails sent from your organization. Here, you can configure your sender email preferences and customize email templates as required.

Sender Email Preferences

You can configure the email addresses that are used in the From field of emails sent from Zoho Practice . However, these emails can sometimes land in your recipient’s spam folder, causing them to go unnoticed. This happens when the email address in the From field of an email belongs to a domain that does not have SPF and DKIM records.

What are SPF and DKIM records?

By adding an SPF (Sender Policy Framework) record to your domain, your recipient’s mail server will be able to verify that Zoho Practice is sending emails using your email address with your domain’s permission. Without the SPF record, the emails that Zoho Practice sends on behalf of your domain will mostly end up in your recipient’s spam folder.

DKIM (Domain Keys Identified Mail) is also used for preventing spam and allows the recipient email server to verify whether an email was sent and authorized by the owner of that domain.

DKIM and SPF records are effective in preventing spam when used together. For this reason, Zoho Practice will consider a domain as authenticated, only if it has both SPF and DKIM records.

In this document:

Domain Classification
Authenticate Domains
Other Actions

Domain Classification

Zoho Practice has classified domains into 3 categories to help you identify the email addresses, which if used in the From field of emails, could cause emails to go to the spam folder.

To find out which category your email addresses belong to, go to Settings > Reminders & Notifications > Email Notifications > Sender Email Preferences.

The 3 categories that you will find in this page are:

1. Unauthenticated Domains

Email addresses that belong to a domain without SPF and DKIM records will be listed here. If any of these email addresses are selected in the From field of an email sent from Zoho Practice, the email address in the From field will be replaced automatically with message-service@sender.zohopractice.com, which is Zoho Practice' own email address. This is done to prevent the email you send from landing in the Spam folder.

It’s important to note that the message-service@sender.zohopractice.com address will only be used in the From address for emails and not the Reply-To address. i.e, your customers will still be able to see your name in their inbox and when they reply, their email will be delivered to your own email inbox.

To use the email addresses under this category in the From field, you must authenticate their domains.

2. Authenticated Domains

Email addresses that belong to a domain with both SPF and DKIM records will be listed here. These email addresses can be used in the From field of emails sent from Zoho Practice without having to worry about them ending up as spam.

3. Public Domains

If you use an email address that belongs to a public domain, such as Gmail or Yahoo Mail in the From address of emails sent from Zoho Practice , it will be replaced with message-service@sender.zohopractice.com. This is because SPF and DKIM records cannot be added for public domains and can only be added for domains that you own.

If you still wish to use emails listed in this category in the From address, you can do so by clicking Change Setting. Next, select Sender’s email address in the pop-up that follows and click Save.

Now, email addresses from public domains will not be replaced with message-service@sender.zohopractice.com.

Warning: We *strongly* recommend that you use **message-service@sender.zohopractice.com** instead of email addresses from a public domain to prevent your emails from ending up as **spam**.

Authenticate Domains

Emails listed under the Unauthenticated Domains section can be authenticated by adding SPF and DKIM records for their domains. Here’s how:

Go to Settings on the top-right corner of the page.
Select Email Notifications under Reminders & Notifications
Click Sender Email Preferences under Preferences.
Click Authenticate Now next to the domain that you want to authenticate.
Copy the SPF record from the pop-up that follows, and add it to your domain name provider’s DNS settings.
Copy the Host Name and Value for the DKIM record and add it to the DNS settings of your domain name provider.
Click Validate once you’ve added both the SPF and DKIM records.

Insight: It will take a while for your newly added records to reflect on the DNS server. If your validation fails, wait for a while and try again. You can continue to use Zoho Practice while the records are being validated.

A few points to note about adding SPF and DKIM records

If an SPF record already exists for your domain, i.e, you’ve added an SPF record for a different service in the past, you must remove v=spf1 from the SPF record before adding it to your domain.
If you use GoDaddy as your domain name provider, the Host Name for the DKIM record will have to be slightly modified. You will have to remove your domain name alone from the record, before adding it. For example, if the Host Name is 1522406527365._domainkey.patricia.com, you will have to remove your domain name from it and add 1522406527365._domainkey alone.

Now, your domain has been authenticated and it will be listed under the Authenticated Domains category. The emails from this domain can be used in the From address, without worrying about it landing in the Spam folder.

Other Actions

You can perform a few other actions from the Sender Email Preferences page.

Mark Primary Contacts

The email address of your client’s primary contact will be used as the point of contact between your Zoho Practice organization and your client. Updates regarding your Zoho Practice organization, such as subscription renewals and usage related emails will be sent to this email address.

Also, this email address will be used as default in the From address of system-generated and other emails sent from Zoho Practice, unless you change it manually while sending an email.

To mark a contact as primary, hover over your contact’s email address and click Mark as Primary Contact.

Add New Sender Email Addresses

You will be able to add new sender email addresses and select them when you send emails from Zoho Practice. Here’s how:

Go to Settings on the top-right corner of the page.
Select Email Notifications under Reminders & Notifications
Click Sender Email Preferences under Preferences.
Click + New Sender on the top right.
Enter the required details.
Click Save.

Now, a verification email will be sent to the email address that you added. Once the email address has been verified, you will be able to use it in the From field of emails sent from Zoho Practice.

Insight: Adding an email address this way will only enable the email address to be used for sending emails from Zoho Practice and is not to be confused with [adding users to your organization](/practice/help/settings/users.html#add-user).

Resend Verification Emails

As mentioned in the previous section, when you add a new sender email address, a verification email will be sent to that email address. However, if the email was not received, you can resend the verification email. Here’s how:

Go to Settings on the top-right corner of the page.
Select Email Notifications under Reminders & Notifications
Click Sender Email Preferences under Preferences.
Click Resend Email next to an email address that has not been verified yet.

The verification email will be sent again.

Edit or Delete Email Addresses

You can choose to edit or delete your users' email addresses from Zoho Practice by clicking the Edit or Delete icons, respectively, which can be found to the right of an email address.

Email Templates

Email templates in Zoho Practice let you create unique, customer-centric notification emails that can be sent to your customers. You can create email templates that reflect your branding and customize the email content accordingly.

In this section:

Create Email Templates
Customize Email Templates
Associate Email Templates with Customers

Create Email Templates

Go to Settings on the top-right corner of the page.
Select Email Notifications under Reminders & Notifications.
Navigate to the Templates section and select the required template.

Pro Tip: You can also **clone** a default email template, make changes to it, and then save it as a new template.

Click +New on the top-right corner to create a new template.
Enter a Template Name for the email template you are creating.
Add or select email addresses for the From, CC and BCC fields.
Enter the Subject of the email.
Customize the email content according to your needs.
Mark Set this to default if you want to use this template as the default.
Click Save.
To add a common signature to the different email templates of a module, click the Edit Signature button.
You can also add up to five files (each of 5MB) to each email template by clicking Attach File(s).
To edit a template, click Show Mail Content or the template name.

Customize Email Templates

You can personalize the content of email templates to reflect your business and branding better. Here’s how:

Go to Settings on the top-right corner of the page.
Select Email Notifications under Reminders & Notifications.
Navigate to the Templates section.
Select an existing email template or create a new one.
In the text box, enter the message that you want to send to your customers. You can use the tools available from the toolbox to format your email content.
To make your email content dynamic, click Insert Placeholders and choose a placeholder from the list.
Click Save to apply your changes.

Associate Email Templates with Customers

Add a personal touch to the notification emails sent to different customers. In Zoho Practice, you can send client-specific notification emails to customers by associating email templates for them. Once you have created email templates, here’s how you can associate them with a customer:

Go to the Customers module from the left sidebar.
Select the customer for whom you want to associate templates.
Click the More dropdown in the top right corner and select Associate Templates.
Select the templates that you want to associate with this customer.
Click Save.

Now, these templates will be set as default for this customer and will be used for all future emails. You can change these templates any time.