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Comprehensive CRM platform for customer-facing teams.

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Simple CRM for small businesses moving from spreadsheets.

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Build online forms for every business need.

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SalesIQ

Live chat app to engage and convert website visitors.

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Bookings

Appointment scheduling app for consultations with customers.

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Digital signature app for businesses.

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Comprehensive sales map visualization and optimal route planning solution.

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Complete loyalty and affiliate management platform.

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Cloud Contact Center Software for businesses.

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Unified platform to deliver top-notch customer experience.

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All-in-one social media management software.

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Create, send, and track targeted email campaigns that drive sales.

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Build online forms for every business need.

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Survey

Design surveys to reach and interact with your audience.

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Sites

Online website builder with extensive customisation options.

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PageSense

Website conversion optimization and personalisation platform.

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Backstage

End-to-end event management software.

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Webinar

Webinar platform for webcasting online webinars.

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All-in-one marketing automation software.

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LandingPage

Smart landing page builder to increase conversion rates

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Publish

Manage all your local business listings on a single platform.

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SalesIQ

Live chat app to engage and convert website visitors.

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Sign

Digital signature app for businesses.

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Thrive

Complete loyalty and affiliate management platform.

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Voice

Cloud Contact Center Software for businesses.

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LeadChain

Sync, manage, and convert leads across channels seamlessly.

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CommunitySpaces

Online community platform for individuals and businesses to grow their network and brand.

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Marketing Plus

Unified marketing platform for marketing teams.

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Commerce and POS

 
Commerce

eCommerce platform to manage and market your online store.

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Desk

Helpdesk software to deliver great customer support.

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Assist

Remote support and unattended remote access software.

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Lens

Interactive remote assistance software with augmented reality.

Lens
 
FSM

End-to-end field service management platform for service businesses.

FSM
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Voice

Cloud Contact Center Software for businesses.

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Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
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Service Plus

Unified platform for customer service and support teams.

Service Plus

Finance

 
Books

Powerful accounting platform for growing businesses.

Books
 
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Invoice

100% Free invoicing solution.

Invoice
 
Expense

Effortless expense reporting platform.

Expense
 
Inventory

Powerful stock management and inventory control software.

Inventory
 
Billing

End-to-end billing solution for your business.

Billing
 
Checkout

Collect payments online with custom branded pages.

Checkout
 
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Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Practice

Practice management software for accounting firms.

Practice
 
Sign

Digital signature app for businesses.

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Commerce

eCommerce platform to manage and market your online store.

Commerce
 
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Finance Plus

All-in-one suite to manage your operations and finances.

Finance Plus

Email and Collaboration

 
Mail

Secure email service for teams of all sizes.

Mail
 
Meeting

Online meeting software for all your video conferencing & webinar needs.

Meeting
 
Writer

Word processor for focused writing and discussions.

Writer
 
Sheet

Spreadsheet software for collaborative teams.

Sheet
 
Show

Create, edit, and share slides with a sleek presentation app.

Show
 
Notebook

Beautiful home for all your notes.

Notebook
 
Cliq

Stay in touch with teams no matter where you are.

Cliq
 
Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
TeamInbox

Shared inboxes for teams.

TeamInbox
 
WorkDrive

Online file management for teams.

WorkDrive
 
Sign

Digital signature app for businesses.

Sign
 
Office Suite

Powerful collaborative work platform for teams.

Office Suite
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
Calendar

Online business calendar to manage events and schedule appointments.

Calendar
 
Learn

Knowledge and learning management platform.

Learn
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
ToDo

Collaborative task management for individuals and teams.

ToDo
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
FREE
PDF Editor

Collaborative online PDF editing tool.

PDF Editor
 
Suites
Workplace

Application suite built to improve team productivity and collaboration.

Workplace

Human Resources

 
People

Organize, automate, and simplify your HR processes.

People
 
Recruit

Intuitive recruiting platform built to provide hiring solutions.

Recruit
 
Expense

Effortless expense reporting platform.

Expense
 
Workerly

Manage temporary staffing with an employee scheduling solution.

Workerly
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Shifts

Employee scheduling and time tracking app.

Shifts
 
Sign

Digital signature app for businesses.

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Suites
People Plus

Comprehensive HR platform for seamless employee experiences.

People Plus

Security and IT Management

 
Creator

Build custom apps to simplify business processes.

Creator
 
Directory

Workforce identity and access management solution for cloud businesses.

Directory
 
FREE
OneAuth

Secure multi-factor authenticator (MFA) for all your online accounts.

OneAuth
 
Vault

Online password manager for teams.

Vault
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Toolkit

Complete resource for any admin-related lookup queries.

Toolkit
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
Assist

Remote support and unattended remote access software.

Assist
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
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RPA

Automate manual, tedious, and repetitive tasks easily.

RPA

BI and Analytics

 
Analytics

Modern self-service BI and analytics platform.

Analytics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
 
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IoT

Harnessing IoT analytics for real-time operational intelligence.

IoT

Project Management

 
Projects

Manage, track, and collaborate on projects with teams.

Projects
 
Sprints

Planning and tracking tool for scrum teams.

Sprints
 
BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
 
Solo

The all-in-one toolkit for solopreneurs.

Solo

Developer Platforms

 
Creator

Build custom apps to simplify business processes.

Creator
 
Flow

Automate business workflows by creating smart integrations.

Flow
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
 
NEW
Apptics

Application analytics for all apps.

Apptics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
NEW
IoT

Build, deploy, and scale IoT solutions for connected businesses.

IoT
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep

IoT

 
NEW
IoT

Low-code IoT platform and solutions for connected businesses.

IoT
 
CRM Plus

Unified platform to deliver top-notch customer experience.

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Service Plus

Unified platform for customer service and support teams.

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Service Plus
 
Finance Plus

All-in-one suite to manage your operations and finances.

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Finance Plus
 
People Plus

Comprehensive HR platform for seamless employee experiences.

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People Plus
 
Workplace

Application suite built to improve team productivity and collaboration.

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Workplace
 
Marketing Plus

Unified marketing platform for marketing teams.

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Marketing Plus
 
All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

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Zoho One
Zoho Marketplace

With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

EXPLORE MARKETPLACE
Marketplace

Two-factor Authentication

Multi-factor authentication is the process of using a known key and a randomly generated unknown key together to secure an account. In addition to creating a strong password, enabling MFA for your organization gives you an additional layer of security, which ensures that your account stays safe and reduces the chance of your data getting compromised.

How Two Factor Authentication works:

Access via a web browser:

  • Step 1: User logs in with their Username and Password
  • Step 2: If the entered password is correct, the user will receive a unique and random one-time password. (via SMS/Voice call or QR Code as per TFA configuration)
  • Step 3: Provide the one-time password (OTP) in the browser. If correct, access to the account is granted.

Access via POP/ IMAP or Active Sync protocols:

  • Step 1: The user generates a unique Application-specific Password for each external application used. 
  • Step 2: During the configuration of the Zoho account in the application, provide the 12 digits Application-specific Password, instead of the regular password. 
  • Step 3: Upon successful validation, you will be able to access your account.

Given that application-specific passwords never expire, you will not be required to update the password in your application, even if your web password expires. You can revoke an application-specific password from the TFA settings to remove access for a particular application. Apart from that, during password reset a user can revoke an application-specific password by revoking auth tokens.

Via Zoho Mail Apps for iOS and Android (Apps created and published by Zoho):

Zoho Mail provides mobile applications (iOS and Android) to access your Zoho Mail and Streams with its full set of features from smartphones. You can directly login to your account via these apps without application-specific passwords. And when two-factor authentication is enabled, all you need to provide is the one-time password.

  • Step 1: User logs in with Username and Password.
  • Step 2: User gets a secure code via SMS/ Voice call or QR Code app linked with the account during set up.
  • Step 3: The user provides the secure code in the mobile app, to access the account.

Enable two-factor authentication for your organization

When you enable TFA to your organization, all the users part of your organization will be required to provide the additional security code to login and access their account. To enable TFA for your organization,

  1. Login to Zoho Mail Admin Console
  2. Navigate to Security and Compliance in the left pane.
  3. Under Security, go to TFA and toggle it to ON  
    Enable TFA
  4. Click the Enable TFA for your entire organization button to confirmation your action.
    Confirm action
  5. Re-authenticate and verify your identity to perform this action, as this step is necessary to confirm that you are authorized to make changes to the security settings of your organization. 

After the administrator enables TFA, the users will be prompted to choose their preferred TFA method, the next time they log in. If you want to disable TFA to the entire organization, you can follow the same steps and toggle it off  

For information on the mode of TFA, refer to this help page.

TFA for Specific Users:

Administrators do not have the ability to enable or disable Two-Factor Authentication (TFA) for individual users from the Admin Console. The TFA settings applied at the organizational level will automatically be enforced for all users. That is,  If TFA (Two-Factor Authentication) is enabled at the organizational level, it will be automatically enabled for all users in the organization. Conversely, if TFA is disabled at the organizational level, it will be disabled for all users.  However, administrators can still reset TFA for specific users, allowing them to reconfigure their TFA settings.
TFA for users

In cases where TFA is disabled at the organizational level, certain users may still need TFA enabled for their accounts. These users must enable TFA themselves through their My Account section. Administrators cannot enable TFA for individual users under these conditions. For detailed instructions on how to enable TFA from My Account section, please refer to this page.  

Once a user enables TFA on their own, the TFA status for that specific user will be turned On. You can view this status in the User's TFA section. If you want to disable TFA for that user, toggle the status button to Off position. This will disable TFA for that user.
Disable tfa

​Reset TFA for specific users

The administrator can reset the TFA for users, in case they lost the mobile device or do not have access to the mobile device they used at the time of TFA activation. To reset the TFA of a user,

If users wish to enable TFA for their accounts, they can do so individually from their My Account section.

  1. Login to Zoho Mail Admin Console
  2. Navigate to Users in the left pane and click the user you would like to reset TFA.
  3. Go to Security settings, click TFA, and click Reset TFA.
  4. You'll be prompted to re-authenticate your session to verify your identity for security reasons.
    Reset TFA

Once reset, the user can set up their TFA mode afresh during sign-in.

Note:

  • Whenever you make any changes to the TFA settings of a specific user or the entire organization, it is mandatory to re-authenticate your session to ensure that only authorized users can perform this sensitive action.
  • Re-authentication will be done using the MFA (Multi-Factor Authentication) method configured on your account for security purposes. If you do not have MFA configured for your account, you will be prompted to re-authenticate your session using your account password in a new tab or window, depending on your browser preference.
  • For TFA (Two-Factor Authentication) updates, re-authentication is required every five minutes after you verify your identity. During this five-minute window, you can make additional changes without needing to re-verify. However, if you attempt to make a change after this period has elapsed, you will need to verify your identity again. 

Generating App-Specific Password

If two-factor authentication is enabled for an account, then the users have to provide the application-specific password when they access their account via POP/IMAP or Active Sync. To generate an app-specific password,

  1. Login to Zoho Accounts
  2. From the left menu, navigate to Security and click App passwords
  3. Click Generate New Password.
  4. You will be asked to give a name the name of your application for future reference. Enter the name and click Generate.
  5. Your password will be generated and it can be used to login from one application.

App Specific Password will be required:

  1. To authenticate clients use Zoho Mail as an IMAP/ POP account.
  2. To sync your Zoho Calendar with calendar clients using CalDAV.
  3. To authenticate clients use Zoho Mail as an IMAP/ POP account for organization users with SAML login.

Note:

  • The device-specific password will be displayed only once and will be not be displayed again.
  • When providing the password in your email clients, enter it without any spaces.
  • You can delete an application-specific password whenever you longer use that device or application or want to revoke access to that application.

Still can't find what you're looking for?

Write to us: support@zohomail.com