Same Phone Number for WhatsApp Business Account| FAQ

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How do I use the same phone number for both WhatsApp integration in Zoho Books and my WhatsApp mobile application?

According to Meta’s restrictions, once a business phone number is connected to a Business Service Provider (BSP) like Zoho, it cannot be used on WhatsApp mobile app or web app for other purposes.

You can view the messages sent to your customers via WhatsApp in Zoho Books only inside the Zoho Books web application.

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