Customer Support Plans

Here's an overview of the support services that we offer under each plan. Choose the best option for your business with this comparative chart.

	Basic	Classic	Premium
Pricing	Free	Free
Services
Knowledge Base
Community Forums
Email Support	8 hours/day x 5 days/week	8 hours/day x 5 days/week	24 hours/day x 5 days/week
Toll-Free Support		8 hours/day x 5 days/week	24 hours/day x 5 days/week
Remote Assistance
Product Onboarding Familiarize yourselves with Zoho Inventory and learn the best practices from our onboarding specialists
Configuration Assistance Get help in customizing Zoho Inventory based on your needs
First Response Time	24 hours	8 hours	3 hours
Eligibility
Based on Edition	Free users	All paid plans	All paid plans
Based on Subscription Period	-	Monthly/Yearly	Monthly/Yearly

*Prices are exclusive of local taxes

FAQs

How do I reach customer support?
You can contact us using the toll-free support number for your region:
- USA - 844-316-5544
- UK - 0800-085-6099
- Australia - 1800-911-076
- UAE - 8000-444-0824
- Saudi Arabia - 8008500478
Alternatively, you can drop us an email at support@zohoinventory.com or tweet to us @zohocares
I use the free plan. Is product support available?

Yes! Basic support is available for all free plan users. You can send us an email at support@zohoinventory.com. In addition, you can post your questions on the forum, access our help Documentation, and refer to our knowledge base.
I use the free plan. Is call support available?

Call support is currently available to customers with a paid subscription to Zoho Inventory. You can drop us an email and our support representatives will get back to you at the earliest.
I am in one of the paid plans. Can I call, or request a support call, when I require product assistance?

Yes, you can call us between 9:00 AM and 5:00 PM on business days if you require any assistance. If you are looking for round-the-clock support, we suggest getting the Premium support plan.
What is product onboarding?
Product onboarding consists of one-on-one sessions with product experts. These sessions, available for 10 days from the day of purchase, will include help with:
- Setting up Zoho Inventory for your business.
- Familiarizing yourself with the product.
- Learning the best practices to use Zoho Inventory efficiently.
What is configuration assistance?

In configuration assistance, our product experts will help you with the various customizations and automation options that Zoho Inventory offers.
What is remote assistance?

Remote assistance allows you to share your screen with our trusted representatives so that they can help you out with any trouble you're having with Zoho Inventory.
How does the pricing work for premium support?

If you choose Premium support, you will be charged $49 billed monthly, or $490 billed annually, or 20% of the subscription fee, whichever is higher.