Customer Support Plans

Here's an overview of the support services that we offer under each plan. Choose the best option for your business with this comparative chart.

	Basic	Classic	Premium
Pricing	Free	Free	₹4000/month \| ₹40000/year \| 20% of subscription fee, whichever is higher
Services
Knowledge Base
Community Forums
Email Support
Phone Support		8 hours/day x 5 days/week	9 AM - 8 PM x 5 days/week
Remote Assistance
Customer Portal
Product Onboarding Familiarize yourselves with Zoho Inventory and learn the best practices from our onboarding specialists
Configuration Assistance Get help in customizing Zoho Inventory based on your needs
Max. Response Time	24 hours	8 hours	3 hours
Eligibility
Based on Plan	Free plan	All paid plans	All paid plans
Based on Subscription Period	-	Monthly/Yearly	Monthly/Yearly

*Prices are exclusive of GST

FAQs

How do I reach customer support?

You can contact us on our toll-free support number: 18005726671. Alternatively, you can drop us an email at support@zohoinventory.com
I use the free plan. Is product support available?

Yes! Basic support is available for all free plan users. You can send us an email at support@zohoinventory.com. In addition, you can post your questions on the forum, access our help Documentation, and refer to our knowledge base.
I use the free plan. Is call support available?

Call support is currently available to customers with a paid subscription to Zoho Inventory. You can drop us an email and our support representatives will get back to you at the earliest.
I am in one of the paid plans. Can I call, or request a support call, when I require product assistance?

Yes, you can call us between 9:00 AM and 5:00 PM on business days if you require any assistance. If you have subscribed to premium support, you can call us between 9:00 AM and 8:00 PM on business days.
What is product onboarding?
Product onboarding consists of one-on-one sessions with product experts. These sessions, available for 10 days from the day of purchase, will include help with:
- Setting up Zoho Inventory for your business.
- Familiarizing yourself with the product.
- Learning the best practices to use Zoho Inventory efficiently.
What is configuration assistance?

In configuration assistance, our product experts will help you with the various customizations and automation options that Zoho Inventory offers.
What is remote assistance?

Remote assistance allows you to share your screen with our trusted representatives so that they can help you out with any trouble you're having with Zoho Inventory.
How does the pricing work for premium support?

If you choose Premium support, you will be charged ₹4000 billed monthly, or ₹40000 billed annually, or 20% of the subscription fee, whichever is higher.