## Documentation Index

Access the complete documentation index at:
https://www.zoho.com/in/books/kb/llms.txt

Use this file to discover all available documentation pages before proceeding.

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# I have generated an e-Way Bill for a credit note in Zoho Books, and I noticed that the customer address is listed under the From address, while my organization’s address is listed under the To address. Why is this happening?

In the case of a sale, the item is generally dispatched from your organization to the customer, so your organization’s address is listed as the From address and the customer’s as the To address. However, a credit note is issued when items are being returned from the customer. Therefore, the addresses are swapped in generated e-Way Bill. The customer’s address is used as the From address, and your organization’s address is used as the To address for the credit note.

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