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Zoho Expense - Terms of Service

ZOHO EXPENSE, AN ONLINE EXPENSE REPORTING SERVICE IS PROVIDED TO YOU OR THE ENTITY THAT YOU REPRESENT (HEREINAFTER “YOU” OR “YOUR”) BY THE APPLICABLE ZOHO ENTITY LISTED HERE (HEREINAFTER “ZOHO”), ACCORDING TO THE FOLLOWING TERMS AND CONDITIONS (HEREINAFTER “TERMS”) IN ADDITION TO ZOHO GENERAL TERMS OF SERVICE. USE OF ZOHO EXPENSE SIGNIFIES YOUR ACCEPTANCE OF THE TERMS AND GENERAL TERMS OF SERVICE. IF YOU DO NOT AGREE TO THE TERMS, DO NOT PROCEED OR USE ZOHO EXPENSE IN ANY MANNER.

Accessing Zoho Expense

Zoho Expense is a part of Zoho’s suite of online collaboration, business and productivity applications. You will be able to access Zoho Expense by using your common account for all Zoho Services (hereinafter “Zoho Account”).

Accessing other Zoho Services

Many Zoho Services are integrated with Zoho Expense. Your Zoho Account will also allow you to access all Zoho Services even if such Zoho Services are not integrated with Zoho Expense. Use of some of these Zoho Services may require acceptance of terms of service specific to such Zoho Services (hereinafter “Service Specific Terms”). You must read, understand and accept the Service Specific Terms before using the corresponding Zoho Service.

Accessing third party applications integrated with Zoho Expense

Many third party applications (hereinafter “Third Party Application(s)”) are integrated with Zoho Expense. Zoho will also be integrating more Third Party Applications with Zoho Expense. In addition, you may also integrate any other Third Party Application with Zoho Expense by using the API if such Third Party Application allows such integration. Access and use of Third Party Applications may require acceptance of terms of service and privacy policy applicable to such Third Party Applications (hereinafter “Third Party Terms”). You are responsible for reading and understanding the Third Party Terms before accessing or using any Third Party Application.

Administrator and Primary Contact

You will be the default administrator of the Zoho Expense account created by you. If you join a Zoho Expense account based on an invitation received from someone, such person will be the default administrator. The default administrator of a Zoho Expense account may designate any number of users as administrators for such Zoho Expense account or revoke the administrator privileges of any user. There must always be a primary contact (and only one primary contact) for a Zoho Expense account who should also be an administrator. By default, the first administrator is the primary contact. The default administrator may designate any other administrator as the primary contact. All communications in respect of a Zoho Expense account will be sent to the primary contact.

Human Data Verification

In order to maintain accuracy of the receipts that you submit using Zoho Expense, all the receipts are subject to human verification by our personnel in India who are subject to strict background verification as well as confidentiality obligations to keep your data safe and secure.

By using Zoho Expense you agree that

  1. You will not upload any content that is pornographic and/or obscene
  2. You will not upload any content that is unlawful, illegal, hateful, promotes racism or promotes discrimination or hatred based on ethnicity
  3. You will not upload any content that violates any applicable local, state, national or international laws.
  4. You will not upload any material that defames, abuses, harasses, stalks, threatens or otherwise violates privacy and other legal rights of others
  5. You will not upload any content that is considered as confidential and/or personal information belonging to any person or entity
  6. You will not upload any content that promotes dangerous and illegal activities

Usage limits for Zoho Expense

Zoho may prescribe usage limits based on the subscription plan chosen by you. You must make sure that your usage is within the usage limits prescribed by Zoho in order to avail uninterrupted service. You understand that Zoho may restrict an activity if you reach the usage limit corresponding to such activity.

Terms of use for API

Integration of Zoho Expense with Third Party Applications using APIs provided by Zoho requires technical skill. You understand that errors or defects in the integration may cause loss and corruption of data. You must make sure that you use the services of technically skilled persons for the integration. You agree that Zoho is not liable for any loss and corruption of data caused due to errors or defects in the integration.

You must not try to access any functionality that is not exposed in the documentation for the API. You understand and agree that Zoho will not be liable for the consequences of accessing or using any unexposed functionality of the API.

API deprication

Zoho, in its discretion, may cease providing the current version of the API either as a result of discontinuation of the API or upgradation of the API to a newer version. In both cases, the current version of the API will stand deprecated and become the deprecated version of the API (hereinafter "Deprecated Version"). When Zoho decides to deprecate the current version of the API, You will be informed about such deprecation through a service announcement. For a period of six months following announcement of deprecation (hereinafter the "Deprecation Period"), Zoho will use commercially reasonable efforts to support the Deprecated Version. You understand that Zoho is not obliged to provide the features of the newer version in the Deprecated Version.

Zoho in its discretion may cease supporting the Deprecated Version during the Deprecation Period if i) Zoho is required to do so by law or ii) You have breached any provision of these Terms or the General Terms of Service or iii) Zoho determines that supporting the API is likely to result in a security risk to Zoho.

API usage limits

Zoho may prescribe usage limits, including limits on the number of calls, number of records per call, bandwidth usage and frequency of calls. You are required to adhere to the usage limits prescribed by Zoho in order to avail uninterrupted service. You understand that Zoho may restrict an activity if you reach the usage limit corresponding to such activity and that an API call may either fail or be partially executed if the usage limits are reached before or during an API call.

Modification of Terms of Use

Zoho reserves the right to modify Zoho Expense Terms of Use. Modifications to the Terms of Use are effective upon your use of Zoho Expense subsequent to publication of such modification.

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Puma has been using Zoho Expense in Oceania for over 3 years and our users have found the web interface and the phone apps to be feature rich and always improving.The look and feel is modern and pleasing to the eye. Puma has recently expanded the usage of Zoho Expense to multiple new regions around the globe, and throughout, the Zoho team has been extremely supportive to the unique requirements of each region and helped to make the onboarding experience painless.

Mark Hawkins

Director, Operations PUMA SEA

We started using Zoho Expense across our whole IFFCO group for Travel and Expense Management as one of the key aspects to keep control on spends. It was a challenge to manage employee spend and expense reporting across our multiple office locations with disparate solutions. We found Zoho Expense as a very powerful and flexible tool which allows us to accommodate many different expense policies and compliances in respect to many different countries' regulations.

Jaroslaw Pietraszko

Director ERP & Digital Transformation, IFFCO Group

The Zoho Expense team has provided us with the best features—especially the receipt auto-scan, which eases our expense reporting journey with its mobile functionality. Our employees use Zoho Expense and its features extensively, particularly the mobile app. Above all, with the Zoho Analytics integration, we always get the insights we need with multiple dashboards to analyze our business spend. We’re one of those happy customers who are looking forward to seeing many new features and integrations within the application.

Amit Rai

CHRO, Tata Play Fiber


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