## Zoho Commerce Help Documentation Index

Access the complete documentation index at:
https://www.zoho.com/en-us/commerce/kb/llms.txt

Use this file to discover all available documentation pages before proceeding.

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# How do I view a report on abandoned cart value and recovery?

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Go to **Reports** then **Abandoned Carts**. Select the **Abandoned Carts** report. Each abandoned cart appears as a row showing:

*   **Created Time** — when the cart was abandoned
*   **Email** — the customer’s email address
*   **Recovery Status** — whether the cart was recovered (for example, Recovered / Not Recovered)
*   **Status** — the recovery email’s progress (for example, Mail sent)
*   **Item Count** — number of items left in the cart
*   **Cart Value** — the total value of the abandoned cart

You can review individual carts, see which recovery emails went out, and use **Export** to download the list. To recover a cart, follow up with the customer based on its status.