## Zoho Commerce Help Documentation Index

Access the complete documentation index at:
https://www.zoho.com/en-us/commerce/help/llms.txt

Use this file to discover all available documentation pages before proceeding.

# Plans for Zoho Commerce

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Zoho Commerce offers multiple [pricing plans](https://www.zoho.com/commerce/pricing.html) for businesses of different sizes. You can [compare the pricing plans](https://www.zoho.com/commerce/plan-comparison/) and choose the plan that best suits your business requirements.

You can [sign up](https://www.zoho.com/commerce/?zsrc=fromproduct) for a 14-day free trial before subscribing to a paid plan. The trial lets you explore the Standard, Professional, and Premium plans.

**Note:** After your trial ends, or during the trial, you can subscribe to any paid plan to continue using Zoho Commerce. You can select a monthly or yearly billing cycle.

## Subscribe to Paid Plans

To subscribe to a paid plan:

*   Go to **Settings** in the top-right corner.
*   Click **Manage Subscriptions** under _Organization_. You are redirected to the Zoho Store.
*   Click **Upgrade** under your preferred plan.
*   Select a payment frequency: **Monthly** or **Yearly**.
*   Select any **Add-Ons** that you want to purchase.
*   Click **Proceed**.
*   Enter your billing address under **Billing Details** and select a payment method.
*   Click **Proceed To Pay** and complete the payment.

After the payment succeeds, your Zoho Commerce organization switches to the selected subscription plan.

## Purchase Add-ons

Add-ons provide additional capabilities that are not included in your current plan. You can purchase them based on your organization’s requirements.

**Prerequisite:** You must subscribe to a paid Zoho Commerce plan before you can purchase add-ons.

For example, if your plan allows you to invite five users but you need more users, you can purchase the required number of users as an add-on.

To purchase add-ons:

*   Go to **Settings** in the top-right corner.
*   Click **Manage Subscriptions** under _Organization_. You are redirected to the Zoho Store.
*   Click **Upgrade Add-Ons**.
*   Select the number of units that you want to purchase.
*   Click **Proceed**.
*   Click **Proceed To Pay** and complete the payment.

After the payment succeeds, the purchased add-ons are added to your Zoho Commerce organization.

For details about the add-ons available for your plan, visit the [Zoho Commerce pricing plans](https://www.zoho.com/commerce/pricing.html) page.

## Upgrade Your Account

The 14-day free trial lets you explore the Standard, Professional, and Premium plans. You can review the features available in the plan that you select.

After the trial ends, subscribe to a paid plan to continue using Zoho Commerce. If you already have a paid plan, you can upgrade or downgrade to another plan.

To upgrade your plan:

*   Go to **Settings**.
*   Select **Manage Subscription** under _Organization_. You are redirected to the Zoho Store.
*   Click **Change Plan**.
*   Click **Upgrade** under the plan that you want to select.
*   Click **Proceed To Pay** and complete the payment.

After the payment succeeds, your organization switches to the selected plan.

**Note:** Your payment applies to one Zoho Commerce organization. If you have multiple organizations, upgrade each organization separately.

## Downgrade Your Subscription

To downgrade your subscription:

*   Log in to your Zoho Commerce organization.
*   Go to **Settings**.
*   Select **Manage Subscription** under _Organization_. You are redirected to the Zoho Store.
*   Click **Change Plan**.
*   Click **Downgrade** under the plan that you want to select.
*   Click **Yes, Proceed Downgrade**.
*   Select the reason for downgrading.
*   Click **Submit**.

## Cancel Your Subscription

You can cancel your Zoho Commerce subscription when you no longer want to use the service. After cancellation, your Zoho Commerce data remains available in read-only mode. You can view the data, but you cannot perform actions on it.

To cancel your subscription:

*   Log in to your Zoho Commerce organization.
*   Go to **Settings**.
*   Select **Manage Subscription** under _Organization_. You are redirected to the Zoho Store.
*   Under **Manage Subscription**, click **Change Plan**.
*   Click **Downgrade to Free Plan** at the bottom-right corner.
*   Enter the reason for canceling the subscription.
*   Select **Downgrade automatically at the end of the current billing cycle** to cancel at the end of the billing cycle. Clear it to cancel immediately.
*   Click **Confirm Downgrade**.

**Note:** If you partially cancel your subscription, refer to the [Zoho refund policy](https://help.zoho.com/portal/en/kb/common-faqs/articles/what-is-your-refund-policy#Zohos_Customer_Satisfaction_Policy) to learn how refunds are processed after cancellation.