## Documentation Index

Access the complete documentation index at:
https://www.zoho.com/en-de/books/kb/llms.txt

Use this file to discover all available documentation pages before proceeding.

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# What do I do about the invoices that are unlikely to get paid?

If you think you are unlikely to get paid for an invoice, you can write it off as a bad debt. You can view the _Aging Details_ reports to analyze the time taken by the customer before writing off an invoice.

To access the Aging Details report:

*   Go to the **Reports** module from the sidebar and click **AR Aging Details** under the _Receivables_ section.
    
    Here, you can see a list of your customers along with their outstanding balances and the amount of time that they have remained unpaid.
    

As a last measure, you can send a final reminder to your customer. To send a payment reminder:

*   Navigate to **Invoices** under _Sales_ on the left sidebar and
*   Click the overdue invoice that you want to send the reminder for.
*   Click the **Reminders** dropdown and select **Send Now**.
*   Once you’ve gone through the mail, click **Send** to send the reminder.

Immediately, an email reminder will be sent to your customer along with the invoice details.

If you still wish to write off the invoice:

Navigate to **Invoices** under _Sales_ on the left sidebar and click the overdue invoice.

*   Click the _Record Payment_ dropdown and select **Write Off**.
*   Enter the reason for writing off the invoice in the **Reason** field.
*   Click **Write Off** to proceed.

The invoice will be written off and the amount will be recorded under the bad debts account.

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