Be there for your customers wherever they are, from wherever you are!
Remote support is essential for handling issues that cannot be resolved over a phone call or a live chat. With the right remote support tools, support agents can now help clients solve problems even when they are on a different continent. It is convenient and cost-effective and increases agent productivity and customer satisfaction rate.
Go-live with remote help desk. Save time and money!
Delivering the right service at the right time is crucial when it comes to customer support. You can now extend Zoho Desk capabilities and take control of the users' devices to address problems on end-user machines remotely using the Zoho Assist add-on. This empowers you to provide unparalleled customer service by bringing your omnichannel help desk and the most preferred remote support software together.
You can optimize your support cost and support effort by eliminating field visits and skipping the laborious process of shooting emails back and forth asking for descriptions and screenshots.
Using Zoho Assist add-on, provide cloud-based remote support from within Zoho Desk, and track and record sessions to measure technician performance to improve customer satisfaction continuously.
- Zoho Desk
- Zoho Assist
- Fewer field visits
- Shorter customer waiting time
- Lower support cost
- Higher resolution rate
Deliver outstanding customer support from a distance through ad hoc, on-demand remote support sessions, and accelerate resolution time.
Offer instant remote assistance from inside the ticket.
Zoho Desk makes remote support effortless using the Zoho Assist integration. You can start a remote support session by clicking the Remote assist button on the ticket screen. This pushes an email notification to your customer. Once the customer joins the session, you can gain remote access to their computers and start troubleshooting without leaving the ticket screen.
If it takes a technician, bring them in.
For help desk tickets that involve rebooting an entire setup, reproducing a bug, or rectifying failing applications, your support team may have to enable a technician to deal with the situation. You can now add a remote support technician to your Zoho Desk account to run an online support session for handling any ticket which requires technical assistance.
Keep track of the process, and drive tickets to closure
The details of the remote session along with any notes get added to the comment section of the corresponding ticket. This makes it easier for the support agents to track the ticket's progress and change its status accordingly in Zoho Desk. Agents can also create and share knowledge base articles using the recorded sessions to assist other agents and customers.
Why Zoho Assist integration is efficient
Zoho Desk is highly customer-centric, and with various intelligent capabilities, it ensures that your customers have a great support experience. Their remote support experience should not be any different. Take a quick look at how Zoho Assist goes hand in hand with Zoho Desk.
Multi-platform support
Your remote support technicians can access any remote Linux/Windows computers, servers, and iOS and Android mobile devices over the cloud to resolve issues. The Zoho Assist add-on is so widely compatible that your support agents can start a remote session from the Zoho Desk ticket screen with any customer in a flash.
Security is the priority
Zoho Assist comes with a completely secure SSL 256-bit AES encryption. This allows your remote support agent to maintain customer consent and safely transfer installation files, updates, patches, or any type of file to the remote computer at any point during the live support sessions, all from inside Zoho Desk.
Firewall-friendly remote help desk
Your agents can gain instant access without asking the customers to change their proxy settings. Zoho Assist does not require any special firewall configuration and it provides instant live sessions that can be hosted quickly and easily right from your Zoho Desk interface.
Instant support without any installation
Your agents can gain instant access without asking the customers to change their proxy settings. Zoho Assist does not require any special firewall configuration and it provides instant live sessions that can be hosted quickly and easily right from your Zoho Desk interface.
Looking for a step-by-step guide for configuring the Zoho Assist add-on for Zoho Desk? Learn More
Real-time customer support at the click of a button
A quick screen-share instead of endless screenshots.
Integrate Zoho Assist