AI that keeps the human touch in every conversation
Whether it is enhancing Answer Bot's conversational ability or assisting agents in crafting personalized responses, our generative AI services—Zia and ChatGPT—seamlessly integrate with Zoho Desk so you can create better customer experiences effortlessly.
How can you benefit?
- Improve agent efficiency and experience
- Support your global customer base
- Help customers faster, securely
Adapt AI to your needs
Zia
Leverage generative Al capabilities effortlessly at no extra cost while remaining GDPR compliant with Zia. It's built right into Zoho Desk so you can start using it instantly.
ChatGPT
Bring ChatGPT's capabilities to Zoho Desk by simply creating your open Al API key, paying based on API usage, and start delivering Gen Al-powered customer support easily.
Conversational assistance for your customers
Deploy a smart chatbot for your customers that understands natural language and gives clear, helpful answers. Zia and ChatGPT generate responses by retrieving and refining content from your knowledge base.
Instant context-aware replies for your agents
Help agents create ready-to-use contextual responses in their workspace while giving them the flexibility to make modifications. While Zia uses your KB to provide response suggestions, ChatGPT can refer to both your KB and open domain data.
Get insights that enable smoother conversations
Zia's and ChatGPT's generative AI capabilities analyze sentiment and key topics to help agents understand the emotional and contextual aspects of a ticket, which empowers them to deliver more personalized and positive experiences.
Catch up on conversations with concise summaries
Follow up with customer issues without missing out on any context by getting ticket and thread summaries instantly with generative AI capabilities.
Let AI do the writing for your agents
Give your agents an AI companion that does the job of finding information and crafting responses based on the agent's input.
Assist agents in writing polished responses
When your agents need a hand finding the right words, AI steps in, providing options to help refine their response.