After-sales customer service management system

Do you encounter these problems? We have a solution for you using Zoho Desk

• Customer information and follow-up information are recorded in Excel and using it after a long time?

  Complete records in a single dashboard

  Record all customer information and contact information, never lose, quick inquiry, customer status and follow-up situation at a glance

  

• Hard to manage/track customer issues from multiple channels?

  Omni-channel customer service system

  Zoho Desk collects all requests from different channels like email, social media, live chat, telephone, web forms to organize them in one tab. This helps agents reply to all of them from the same tab

  

• Each member of the team has their own records, which cannot be synchronized, cannot work together?

  Team collaboration and agent collision prevention

  Collaborative features allow agents to communicate the records with other teams right within the ticket through private comments and tagging.

  Group chat within tickets gives you a quick and easy way to communicate with the agents who are colliding with you on a ticket.

  

• Customers are waiting for an agent to find answers to their questions.

  Knowledge base articles for faster answers

  Not every issue needs an agent's presence to be answered. By creating a repository of articles and FAQs in the knowledge base, customers can find their own answers without waiting for an agent.